Executive Director Customer Service

Deliris Palmer

Email: *************@***.*** Phone: 858-***-**** Muenster, TX Open to Remote/Hybrid

Professional Summary

Warm, people-focused leader with 15+ years of success in business development, client relations, and organizational leadership. Skilled at nurturing business partnerships, driving growth, and delivering solutions that create long-term value. Recognized for balancing professionalism and approachability while inspiring collaboration and strengthening community and business connections.

Core Skills

Business Development Strategy · Client Relationship Management · Strategic Partnerships · Marketing & Communications · Leadership & Team Building · Process & Workflow Optimization · Revenue Growth Initiatives

Professional Experience

Finer Enterprise – Muenster, TX (Remote) Business Development & Operations Support 2025 – Present

• Collaborate with executive leadership to identify and develop new business opportunities.

• Strengthen client and partner relationships through proactive communication and exceptional service.

• Coordinate sales operations, order processing, and distribution for multiple product lines.

• Manage website updates, product listings, and pricing to improve customer experience.

• Enhance team efficiency by streamlining communication and documentation processes.

Muenster Chamber of Commerce – Muenster, TX Executive Director 2015 – 2025

• Directed community and business initiatives to strengthen the local economy and attract new investment.

• Built strong partnerships with local businesses, corporate sponsors, and regional organizations.

• Increased membership engagement through innovative outreach and retention strategies.

• Led planning and execution of major regional events, including Germanfest and Oktoberfest, boosting tourism and revenue for local businesses.

• Oversaw budgeting, reporting, and sponsor relations, ensuring transparency and fiscal responsibility.

• Designed marketing campaigns and digital content to elevate brand visibility and strengthen business connections.

• Championed collaboration across multiple chambers to expand regional economic impact.

Earlier Career

• Substitute Teacher – Diocese of Fort Worth, TX (2012 – 2015)

• Sales Associate – Bloomingdale’s, San Diego, CA (2011 – 2012)

• Outside Sales Representative – First Class Packaging, Inc.

Early career roles built a strong foundation in communication, customer service, and relationship management — skills that continue to drive success in business development and partnerships today.

Education

North Central Texas College – Gainesville, TX Coursework in Business Administration – In Progress

Additional Education:

• Sacred Heart University – Fairfield, CT

• Miami Dade Community College – Miami, FL

• Foothills Adult Education – El Cajon, CA

• Grossmont College – El Cajon, CA

Professional Development & Certifications

Leadership & Team-Building Emotional Intelligence Digital Marketing Project Management Managing Priorities Time Management QuickBooks Professional Communication Financial Statement Fundamentals

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