Customer Service Los Angeles

Lachaun Spencer

Dominguez, CA *****

*******@**.*** • 213-***-****

Summary of Skills

● Over 20 years of compassionate and professional care in patient rehabilitation and customer service

● Very detailed with exceptional organizational skills and a drive for excellence

● Flexible in fast paced and fluid environments, adapting to and implementing changes quickly

● Skilled team leader, communicating and working well with supervisors, peers and subordinates

Employment History

Manager/Supervisor of Client Condition Changes, 2020 - 2024

State of California, Los Angeles, CA

● Administered bedside and personal care to assigned clients, including walking and hygiene assistance

● Prepared and maintained records of service performed, observing any changes in client condition and notifying appropriate personnel

● Assisted families in planning, shopping for and preparing nutritious meals

● Performed light housekeeping, including running errands and transporting clients to appointment and outings

Dispatcher/Customer Service Representative, 2018-2021

Groovalot Trucking, LLC, Las Vegas, NV (Remote)

● Specialized in customer service relations, setting and coordinating training and time scheduling for customer classes

● Dispatched transportation to customer locations via remote station

● Resolved conflict schedules, by coordinating as a liaison between owners and clients

Activities Coordinator, 2017 -2019

UWC, Long Beach, CA

● Provided care for mentally disabled and handicapped children, observed and monitored play activities

● Kept open communication with parents/guardians about daily progress and behaviors

Education and Professional Development

Certification in Professional Development, 2023, Chrysalis, Los Angeles, CA

BS in Business Management, Present, Southwest College, Los Angeles, CA

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