Licensed Insurance Adjuster/ customer service specialist

Gregg Harter

*** ***** ***** ***, ***** City, FL 33565 315-***-****

*****.******@*****.***

OBJECTIVE

Licensed insurance adjuster with exposure to the insurance industry through personal connections and hands-on experience. Strong skills in problem-solving, client communication, report writing and detail orientation gained from previous roles, now seeking to apply this expertise in an insurance claims role.

WORK

HISTORY

CONTRACTOR 01/2017 to CURRENT

Furniture Repair LLC Syracuse, NY

• Evaluated cosmetic and structural damage, conducted detailed inspections to identify repair needs and estimate costs.

• Prepared comprehensive repair estimates including materials, labor, timelines; negotiated with clients to finalize budgets and settlements.

• Addressed many unexpected issues that arose during repairs, providing quick effective solutions.

• Communicated regularly with clients to explain repair processes, timelines and costs ensuring clarity and satisfaction.

REGIONAL OPERATIONS MANAGER 04/2014 to 01/2017

SAW Enterprises Syracuse, NY

• Led/managed regional teams, ensuring goals were met consistently and effectively.

• Streamlined operations to improve efficiency/meet performance targets.

• Analyzed regional performance metrics/trends/financial reports to guide decision

• making and strategy.

• Resolved complex operational issues by identifying root causes and implementing strategic solutions.

• Managed budget ensuring efficient allocation of resources to maintaining cost control. FACTORY SERVICE TECHNICIAN 04/2012 to 04/2014

US Quality Furniture Services Houston, TX

• Inspected equipment to diagnose operational issues.

• Clarified with customers service options, repaired issues accordingly.

• Contacted/scheduled customers regularly for pending orders/appointments.

• Wrote detailed reports outlining escalated issues along with corrective action plans. EXECUTIVE CORRESPONDENT /VIP TOUR GUIDE 01/1999 to 04/2012 Walt Disney World Resort Lake Buena Vista, FL

• Managed escalated guest issues and complaints with professionalism, empathy and a focus on resolution.

• Coordinated between various departments to investigate and resolve guest concerns, ensuring guest satisfaction in high-pressure situations.

• Developed strong problem solving and negotiation skills to handle disputes and deliver fair outcomes, often under tight time constraints.

• Maintained detailed records of guest interactions, ensuring accuracy and compliance with company policies.

• Demonstrated conflict resolution and decision-making skills that can be applied to managing claims in an insurance environment.

EDUCATION &

CERTIFICATIONS

New York State Dept. of Financial Services 8/2024

Independent Adjuster License No. 1872933

Passed NYS Insurance Exam Series 17-72

Completed Coursework in Bachelors Degree 09/2011

English/Social Work

University of Central Florida, Orlando, FL

Associate of Arts General Studies 05/2010

Valencia College, Orlando, FL

High School Diploma 06/1998

. Auburn High School, Auburn, NY

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