Customer Service Officer

OKUONGHAE CHRISTINE OSARUMWENSE

No. **, Ansar-u-deen Street, Ejigbo, Lagos Phone:

Contact: 090********, 081********

***********@*****.***

CAREER OBJECTIVE

My Objective is work in an organization that matches reward with innovation,

resourcefulness and hard work to enable me broaden their frontiers, patronize services and

increase profits while contributing my quota in offering solutions that will enhance the

accomplishment of the institution's targeted and corporate goals.

SKILL HIGHLIGHTS

• Accepting feedback & taking constructive criticism well.

• Able to develop and maintain good relationships with work colleagues &

supervisors/managers.

• Being a positive role model for younger staff.

• Ability to produce consistently accurate work even whilst under pressure.

• Willingness to learn new things. Creative writing

WORK HISTORY

UNITY BANK; MARINA, LAGOS

CUSTOMER SERVICE OFFICER

November 2022 - Date

• To create a comfortable avenue of the customer.

• Bring the customer’s complaints to the barest minimum

• To serve as an intermediary between customer and bank as to promote the image of

the bank.

• To assist the customer in any way to ensure the customer’s needs are meant and Banks

services are satisfactory.

• To assist Fund Transfer officer initiate Transfer instructions.

UNITY BANK; MARINA. LAGOS

TELLER

March 2022 – November 2022

* Assigned to accept cash deposits, process cash and Cheque withdrawal.

* Assist the customer service officer in effective customer satisfaction.

SUNFLOWER COMPREHENSIVE HIGH SCHOOL; EJIGBO, LAGOS

ART TEACHER

April 2021 – March 2022

Assigned to teach art subjects such as English and literature.

DAVSOL MODEL SCHOOL, NURSERY/ PRIMARY/ COLLEGE; LAGOS SECRETARY

November 2020 – March

2021

• Assigned to coordinated all activities in representation of the principal or school

owner

• Assigned to act as an intermediary between the principal/school owners and the

teachers.

• Assigned to act as an intermediary between the principal and parents.

• Assigned to attend to worried parents on behalf of the school owner.

• Assigned to help raise the standard of the school.

• Responsible for organizing all activities regarding the management and rendering

assistance and support to the principal/school owner.

WAZIRI JUNAIDU HISTORY AND CULTURAL BUREAU; IN SOKOTO

ARTISTIC WRITER (PPA)

September 2019 - August 2020

Assign to write play-lets for different performances to entertain the crowd.

FIDECHRIS EDUCATIONAL CONSULT; IN LAGOS

SECRETARY

July 2018 – September 2018

• Assign to ensure the office is properly in place and well arranged to welcome

customers.

• Assist customer in browsing on the Net and printing.

• Assign to sort, file, arrange, scan and photocopy documents.

EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES

University of Benin: Arts and Humanities (Second Class Upper) 2014-2018

Sunflower Comprehensive High School (Distinction) 2008-2013

Wisdom Las Nursery and Primary School 2001- 2007

OTHER QUALIFICATIONS

National youths service corps (NYSC) 2020- 2021

Catering and pastries. 2020 - 2021

KEY COMPETENCES

Office skill: can operate on Microsoft word, Microsoft Excel, PowerPoint Language skills:

speaks fluent English, good communication with people.

FT Skill: can transfer funds from account to account in absence of the team leader,

initiate transfer requests, debit manually & generate expenses

Professional skill: ready to make impact and willing to do whatever being assigned.

Clear and informative written and verbal communication skills. Ability to work quickly

and efficiently with little supervision. Being alert to what is going on in an organization.

REFEREES

Available on Request.

Contact this candidate