Customer Service Development Representative
Resume:
Donald Cleveland
Fulton, NY *****
********@******.***
Career professional with progressive experience in Human Services Advocacy and Family Services. Major strengths in communication, interpersonal and organizational skills. Able to develop and implement new systems when necessary. Demonstrated accuracy, attention to detail and ability to work well in team environments. Strong ability to recognize client and organizational needs and deliver excellent customer service to meet objectives.
Authorized to work in the US for any employer
Work Experience
Sales Development Representative
Blue Equinox - Nashville, TN
January 2021 to August 2021
• Developed sales strategies to draw in potential buyers or to solicit new potential customers.
• Initiating contact with potential customers through cold-calling or responding to inquiries generated from advertisements.
• Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.
• Presenting product information to customers once you have identified their needs.
• Moving solid leads through the marketing funnel, connecting them to a salesperson, and arranging in zoom meetings, emails, or phone calls.
• Following up with potential customers who expressed interest but did not purchase any goods or services.
• Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs.
• Collaborating with sales executives to ensure the company's goals and targets are met. Child Protective Investigator
Oswego County Department Of Social Services - Mexico, NY June 2019 to March 2020
Investigate possible child abuse or maltreatment. Determine needs of family's. Protective Services (CPS) Investigators investigate claims of child abuse and neglect. They have the difficult task of figuring out what happened and predicting what will happen in the future. CPS receives and investigates reports of abuse and neglect 24 hours per day, every day of the year. A CPS investigation includes interviewing and gathering information to see if abuse or neglect happened and if intervention is necessary. The investigator considers both risk and safety issues, and may recommend services for the child and family to reduce the risk of further abuse or neglect Supervised Visitation Specialist
Oswego County Opportunities - New York, NY
August 2018 to May 2019
Monitored visitation between children and non-custodial parent in structured environment.
• Assisted with children and adults who suffer with addiction, abuse, trauma, and mental illness.
• Conducted pre-visit orientations with participating parties, scheduling visits, supervising visits and exchanges.
• Transcribed events during visitation and transported clients to designated areas.
• Provided referrals and case management to identified clients.
• Coordinated all aspects of assigned cases in the Supervised Visitation. Section Supervisor
United States Airforce
2000 to 2012
Performed a variety of clerical and automation management in support of the United States Airforce missions. Organized files and utilized word processing systems that prepared reports and correspondence, developed spreadsheets, faxed and scanned documents.
• Conducted monthly performance evaluations to Airforce personnel. Mentored and trained Airforce personnel.
• Served as Squadron Safety Program Coordinator and directed the proper programs throughout the organization.
• Interpreted administrative and operating policies and procedures for Airforce personnel. Developed and maintained efficient filing systems and successfully planned and executed meetings and events.
• Maintained and was accountable for Airforce equipment in excess of $450,000.
• Demonstrated ability to plan and teach informal educational programs through a variety of methods to educate individuals and groups.
Education
Bachelor's in Liberal Arts
State University of New York - Oswego, NY
December 2015 to May 2018
Associate of Applied Science Business Administration in Applied Science Cayuga Community College - Fulton, NY
January 2013 to May 2015
Skills
• Word Processing
• Case Management
• Military Experience
• Clerical Experience
• Social Work
• Supervising experience
• Crisis intervention
• Childcare
• Customer service
• Child Protective Services
• Individual / Group Counseling
• Mental Health Counseling
• Child & Family Counseling
• Administrative Experience
• Behavioral Therapy
• Typing
• Curriculum Development
• Intake Experience
• Group Therapy
• English
• Program Development
• Presentation Skills
• Behavioral Health
• Interviewing
• Construction
• Leadership
• Addiction Counseling
• Research
• Management
• DoD experience
• Microsoft Excel
• Sales
• Microsoft Office
• Program Management
Military Service
Branch: United States Air Force
Rank: E-1 - E-5
Certifications and Licenses
Secret Clearance
Assessments
Research — Highly Proficient
December 2020
Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology
Full results: Highly Proficient
Inside sales — Highly Proficient
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate