Business Development Manager
Resume:
BBA:
Business Management
ETSU
Johnson City, TN
BA/BM Certificate:
Business Management
Morristown School Of Business
Morristown, TN
**********@*****.***
WWW: Bold Profile
Skills
• Compelling Leadership Skills
• Recruitment and Hiring
• Human Resources Operations
• Training & Development
• Conflict Resolution
• CRM & CRM Management
• Account Management
• Marketing/Media Management
• Prospecting
• Pipeline Management
Relationship Building &
Management
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• Proposal and Contract expertise
• Revenue development
• Sales Presentations
Education And Training
Certifications
OSHA 10 Certified - Training,
Institute Education Centers, 2020
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Business Development
Management Training
Certification, 2019
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Websites, Portfolios,
Profiles
linkedin.com/in/heather-payne-
89160373
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Sales/Business Development Manager with 15+ years of experience driving significant revenue growth and profitability within highly competitive markets; Key Accounts Management and strategic relationship development; market research and analysis generating and converting leads.
BLR (Business Learning Resource) - Business Development Manager Remote
05/2021 - 11/2023
Nesco Resource - Business Development Manager
Knoxville
09/2019 - 05/2021
Heather Cooper-Payne
Personal Summary
Work History
• Researched target markets to gain insights into customer needs Successfully utilized various tools and techniques to regularly connect with decision-makers, showcasing strong prospecting abilities
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Implemented strategies to acquire customer lists through channels like marketing leads, cold calling, and networking
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Evaluated training programs and procedures collaborating with clients identifying needs to develop learning solutions
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• Utilized strong qualifying and closing skills to increase customer conversion rates
• Kept sales funnel full via inbound and outbound leads Identified decision-makers and asked qualifying questions to gather crucial information
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Engaged in Teams meetings with L & D managers, HR teams, and Training Development teams
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Collaborated with solutions architect team to effectively communicate customer's customization requirements
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Prospects via telephone, email and in-person inquiries identifying and cultivating relationships with clients and to promote product lines and solutions
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Generates leads and capitalizes on valuable business opportunities to bring in new company revenue and improve bottom line profit
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• Set up and negotiates contracts with customers by customizing to their needs Exceeds quotas consistently through new account penetration and territory expansion
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Identifies business development opportunities and implements effective strategy for client acquisition
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• Maintains meticulous client notes in CRM
Develops and maintains productive relationships with clients continuing to build rapport and sales.
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Central Payment - Area Sales Manager
Knoxville
09/2017 - 09/2019
Paxis Technologies - Human Resources/Office Manager Knoxville
08/2012 - 09/2017
United States Census Bureau - Management
Knoxville
01/2007 - 08/2010
Penetrated new markets by investigating competitor products, services and trends
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• Exceeded sales targets through effective marketing and negotiation strategies Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets
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Conferred with merchants and developed partnerships to capitalize on new sales opportunities
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• Forecasted product sales and achieved quarterly and annual sales objectives Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
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Interviewed and completed activities for new hires, including processing background checks and prior employment verification
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• Solicited vendor quotes to determine optimal material purchase pricing Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
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Elevated customer satisfaction ratings by resolving client and case issues effectively
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Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
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• Created training program for new office employees Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions
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Managed full-cycle human resource operational activities to ensure maximum HR employee performance
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Formulated corrective action plan through analysis of management feedback and consultation with employee.
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Kept records of household interactions, recording details of inquiries, complaints or comments, as well as action taken
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Refer unresolved customer grievances to designated departments for further investigation
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• Process payroll
• Manage staff, preparing work schedules and assigning specific duties Determined staffing requirements, interviewed and hired new employees and other personnel processes
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Planned and directed activities such as sales promotions, collaborating with other management
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Developed and implemented product-marketing strategies, including advertising campaigns and sales promotions
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08/2010, 08/2012, I chose to stay home to give my full attention and time to my newborn baby.
Available upon request
Directed and coordinated organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
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Accomplishments
• Rookie of the Year, Sales 2017
• President's Club, Sales 2018
• President's Club, Sales 2020
• Client Management Excellence Recognition, 2019 & 2020 Employment Gap
References
Contact this candidate