General Manager,Inventory Management

ISHITIAQUE ALAM

Gilroy • 408-***-**** • *********@*****.***

DETAIL-ORIENTED STORE MANAGER

Strategic Merchandising

• Budget Oversight • Operational Excellence

• Inventory Management . Boosted Sales Performance

• Enhanced Customer Satisfaction . Managed Inventory Control

Work with the District Manager on Projects to Help Other Managers.

WORK EXPERIENCE

Big lots; Santa Clara, CA

April 2024 - present.

General Manager.

Managed diverse team of professionals, fostering a positive work environment and high employee

satisfaction. Developed and implemented strategies to increase sales and profitability.

Monitored financial performance, set budgets and

controlled expenses to provide financial stability and long term company growth.

Managed budgets implementation, employee reviews,

training, schedules and contract negotiations.

Rite Aid Pharmacy; Morgan Hill, CA

Sep 2019 - April 2024

General Manager

Managed a team of retail supervisors, leading to a 30% improvement in customer satisfaction scores and a

25% reduction in employee turnover.

Implemented a new inventory management system,

resulting in a 25% reduction in stock outs and a 15% increase in inventory turnover.

Scheduled weekly rosters efficiently, considering

business needs and vacation requests.Increased sales performance by 15% through the implementation of

targeted sales training programs and performance

incentives.

Improved inventory accuracy by 25% through the

implementation of streamlined inventory management processes and regular cycle counts.

Increased district sales by 15% year-over-year through targeted marketing and sales strategies.

Elevated overall customer satisfaction ratings by

coaching sales associates in product specifications, sales incentives and selling techniques.

Utilized performance data to improve operations, meet current conditions, and forecast needs.

Maintained proficiency in managing perishable items across dairy, meat, and produce sectors.

Revamped displays frequently, highlighting new

products/promotions for customer engagement.

Ensured optimal inventory levels, organized backroom for effective stock rotation/ordering.

Monitored scheduling, purchases, and expenses for

consistent quarterly budget maintenance.

Fostered a team-focused environment enhancing

efficiency, performance, and shared success.

Boosted sales and minimized shrinkage via excellent customer service & standard practices.

Led employees effectively in a dynamic setting using proactive communication & feedback.

Evaluated supplier quality stringently, ensuring cost control and optimal operations.

Managed guest interactions at the front counter,

effectively answering product queries.

Enforced store protocols among staff for optimal

quality, safety, and cleanliness.

Achieved financial gain by managing monthly budget and minimizing discrepancies.

Implemented consistent security policies to safeguard the store from loss/theft.

Oversaw inventory, cash management, and store

procedures for smooth operation.

Authorized regular payroll submissions ensuring timely employee compensation.

Optimized stock rotation to maximize appeal and

minimize shrinkage.

CVS Pharmacy; San Jose, CA

Sep 2008 - Aug 2019

Store Manager

Empowered sales associates with product knowledge

and selling techniques, resulting in a significant boost in customer satisfaction ratings.

Establish efficient store schedules considering

customer traffic, employee skills, and service needs. Utilized performance data for operations enhancement, business targeting, and future forecasting.

Managed store staff effectively in a busy setting via proactive dialogue and positive feedback.

Minimized cash holdings onsite by frequently

depositing and accurately predicting operations.

Delivered positive financial outcomes by managing

monthly budgets, minimizing discrepancies.

Upheld store programs, ensured employees maintained quality, freshness, safety, cleanliness.

Streamlined procedures for opening and closing,

suggested changes to boost daily efficiency.

Verified inventory counts stayed within monthly limits, complied with the financial data budget.

Initiated yearly budget plan with firm controls to avoid excess and promote sustainability.

Demonstrated proficiency in managing perishable

goods across dairy, meat, produce sectors.

Directed scheduling, purchases, and expenses for

effective quarterly budget maintenance.

Reviewed performance data for productivity, goal

progress, and activity rates regularly.

Assessed supplier quality, maintained cost controls, maximized operational performance.

Responded to customer issues with the manager,

significantly enhancing satisfaction scores.

Maintained product levels through organized backroom inventory for efficient ordering.

Provided weekly work schedules accommodating both

business demands and vacation requests.

Boosted sales and cut shrinkage via superior customer service and strict procedures.

Managed guest interactions at the front counter,

proficiently answering product queries.

Managed inventory control cash control store opening closing procedures seamlessly.

Completed point-of-sale opening closing procedures accurately and reliably every time.

Processed card payments accurately, returned correct change for cash transactions.

Fostered teamwork to boost overall performance and efficiency in the workplace.

Rotated merchandise displays highlighting new

products promotions effectively.

Approved regular payroll submissions ensuring timely employee compensation.

Reconciled daily sales transactions for accurate

balance of daily revenue.

Implemented internal policies for maintaining

responsiveness to demands.

Analyzed recent store trends facilitating effective planning strategies.

Organized stock rotation for optimum appeal while

minimizing shrinkage.

EDUCATION

Australian College of Hospitality

Diploma In Management

(Bachelor Degree)

Supervisory studies, Accounting.

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