Customer service specialist, computer literacy professional

Brianna (Brie) Moss

**** ***** *** ** ********* WA 98290

206-***-**** ****.********@*****.***

Having taken a break from the workforce to raise my family, I am ready and eager to work in an environment which encourages me to succeed and grow professionally, to apply my skills and yearning for knowledge and become a valuable asset to your company and team .

Experience

Eagleview Technologies - Call center representative

50-100 emails, live chats, and inbound/outbound calls

Resolved mathematical disputes and discrepancies

Sold measurement reports and processed payments

Utilized Salesforce

Routed calls to proper departments

Analyzed reports for clients

Found locations on map using coordinates, address and general directions Worked in a fast paced tech environment

Massage Envy - Receptionist/Sales

Set and confirm appointments

Process payments

Sell memberships and enhanced services

Prepared aromatherapies and enhanced services each morning Opened and closed at front desk

Responded to and sent emails to clients

Created client accounts and memberships

Resolved client issues

Handled client questionnaires

Clerical office duties including copy and fax, filing, bank deposits

Schwartz Brothers Restaurants - Lead Hostess

First point of contact for guests

Made reservations and sat walk-in guests

Housekeeping and clerical duties at front desk

Communicated directly to front of house supervisors

Inbound and outbound calls

Resolved escalating situations with clients

Ensuring a pleasant first and lasting impression

Education

Project CDA

Diploma

GPA 3.5

Bellevue College

NAC

North Idaho College

General course studies

Skills

Housekeeping, cleaning and organization

Effective communication

Conflict resolution and problem solving

General office management

Time management and adaptability under pressure

Microsoft Office, Excel, Word, Powerpoint, Google Docs

Typing at 70wpm

Soft skills and de-escalation

Navigation and map skills

Detail-oriented and follows directions to a T

Goal-motivated

Ability to work calmly and professionally under pressure and in a fast paced environment

Multitasking

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