Taneishia Gresham
850-***-**** ***********@*****.***
CAREER OBJECTIVE
Seeking a career opportunity to fully utilize and expand my training and skills, while making a significant contribution to the success of the company
PROFESSIONAL EXPERIENCE
Amazon – Panama City, FL
Customer Service Representative
September 2022 to present
● Responsible for handling all customer inquiries by identifying their needs and providing a solution in a timely matter
● Providing excellent customer service by active listening
● Handles confidential customer information as sensitive information Instacart – Panama City, FL
Self Employed
May 2021 to Present
● Independent Contractor shopping and delivering groceries to customers Teleperformance - Panama City Beach, FL
Customer Service Representative
April 2020 to March 2021
● Responsible for handling all customer inquiries by identifying their needs and providing a solution in a timely matter
● Providing excellent customer service by active listening
● Handles confidential customer information as sensitive information McDonald's - Panama City Beach, FL
Assistant General Manager
February 2019 to April 2020
Manager Jan 2013 to May 2015 and 2016 to 2018
General Manager May 2015 to 2016
● Manages, trains, monitors and coaches Crew/ Team members
● Directs and assigns restaurant employees as needed to ensure all aspects of food service meet operational standards
● Adheres to and monitors employee compliance of the employee handbook, policies and practices
● Performs restaurant opening and/or closing duties
● Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
● Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
● Completes and maintains all restaurant employment related records and payroll records
● Reinforces a customer service mentality and ensures all employees are focused on always serving the customer
● Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
● Interview and hire restaurant crew and management team members to achieve proper staffing levels
● Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
● Strict focus on food safety. Making sure that food is kept, prepared, cook and held at the proper temperatures by periodically checking temperatures McDonald's - Panama City, FL
Crew Member
April 2011 to January 2013
● Help customers order their meals
● Prepare food
● Partner with other Crew and Managers to meet daily goals
● Keep the restaurant clean
EDUCATION
Freehold Borough High School
High school diploma 2001
ADDITIONAL SKILLS
• Scheduling
• training
• Inventory
• Payroll
• Microsoft Word
• Inventory Management
• Restaurant Management
• Food Safety
• Recruiting
• Leadership
Military Service
Branch: United States Army
Service Country: United States
Rank: Specialist
April 2018 to April 2021
Original enlistment was February 2009 contract renewed in 2018 Certifications and Licenses
ServSafe
December 2017 to December 2022