Customer Service Representative

Taneishia Gresham

850-***-**** ***********@*****.***

CAREER OBJECTIVE

Seeking a career opportunity to fully utilize and expand my training and skills, while making a significant contribution to the success of the company

PROFESSIONAL EXPERIENCE

Amazon – Panama City, FL

Customer Service Representative

September 2022 to present

● Responsible for handling all customer inquiries by identifying their needs and providing a solution in a timely matter

● Providing excellent customer service by active listening

● Handles confidential customer information as sensitive information Instacart – Panama City, FL

Self Employed

May 2021 to Present

● Independent Contractor shopping and delivering groceries to customers Teleperformance - Panama City Beach, FL

Customer Service Representative

April 2020 to March 2021

● Responsible for handling all customer inquiries by identifying their needs and providing a solution in a timely matter

● Providing excellent customer service by active listening

● Handles confidential customer information as sensitive information McDonald's - Panama City Beach, FL

Assistant General Manager

February 2019 to April 2020

Manager Jan 2013 to May 2015 and 2016 to 2018

General Manager May 2015 to 2016

● Manages, trains, monitors and coaches Crew/ Team members

● Directs and assigns restaurant employees as needed to ensure all aspects of food service meet operational standards

● Adheres to and monitors employee compliance of the employee handbook, policies and practices

● Performs restaurant opening and/or closing duties

● Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels

● Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures

● Completes and maintains all restaurant employment related records and payroll records

● Reinforces a customer service mentality and ensures all employees are focused on always serving the customer

● Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints

● Interview and hire restaurant crew and management team members to achieve proper staffing levels

● Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends

● Strict focus on food safety. Making sure that food is kept, prepared, cook and held at the proper temperatures by periodically checking temperatures McDonald's - Panama City, FL

Crew Member

April 2011 to January 2013

● Help customers order their meals

● Prepare food

● Partner with other Crew and Managers to meet daily goals

● Keep the restaurant clean

EDUCATION

Freehold Borough High School

High school diploma 2001

ADDITIONAL SKILLS

• Scheduling

• training

• Inventory

• Payroll

• Microsoft Word

• Inventory Management

• Restaurant Management

• Food Safety

• Recruiting

• Leadership

Military Service

Branch: United States Army

Service Country: United States

Rank: Specialist

April 2018 to April 2021

Original enlistment was February 2009 contract renewed in 2018 Certifications and Licenses

ServSafe

December 2017 to December 2022

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