Call Center Data Entry
Resume:
Denise C. Thomas
**** ******** ****** ***** #**
Cincinnati, Ohio 45251
Thomas. Denise. ***@*****.***
Objective: Seeking a position that supports growth, and the expanding of acquired skills with in a progressive company, where there is opportunity for advancement.
Education: Aiken High School
Diploma June 1996
ITT Technical Institute
Associate of Applied Science
Electronics Engineering
November 23, 1999
Skills: Soldering Wave Soldering
Circuit board assembly Surface Mounting
Test/Trouble Shooting Oscilloscope
Customer Service – Inbound/Outbound Call Center
50WPM
Data Entry/Order Take
Microsoft Office
Warehouse – Pick/Pack Shipping/Receiving
RF Scanner Quality control
Experience: iDrive Auto Sales
Fairfield Ohio April 2024 to July 2024
BDC Representative
Answer incoming leads from Dealer Center CRM to set appointments for customers to purchase. Send initial three contacts (call, text, email) to customers. Responsible for answering any questions about vehicles, take pictures if needed, and facilitate an appointment for customers to test drive vehicles and purchase. Also, set appointments for customers who need service.
Cincy Auto Mall
Fairfield Ohio March 2023 to September 2023
BDC Representative
Answer incoming leads from Dealer Center CRM to set appointments for customers to purchase. Send initial three contacts (call, text, email) to customers. Responsible for answering any questions about vehicles, take pictures if needed, and facilitate an appointment for customers to test drive vehicles and purchase.
Broan-Nutone LLC
Hartford WI November 2019 to 2021
Inbound call center
Answering inbound calls and working with multiple operating systems to retrieve information for customers and distributors. Sending emails to customers and distributors pertaining to orders, shipping, stock availability, and parts and /or models to order. Contact customers to order parts for repairs and working with shipping/handling to get location of orders, cancel/change orders, and returns/refunds.
Kings Honda Mason, OH May 2017 to October 20019
Making outbound calls and sending emails to customers interested in purchasing a
vehicle. Set appointment for sales representatives to meet with customers to test
drive.
Jake Sweeney Chevrolet /Mazda Cincinnati, OH March 2013 to May 2017
Making outbound calls and sending emails to customers interested in purchasing a
vehicle. Set appointment for sales representatives to meet with customers to test
drive.
References: Jody Haskins iDrive Auto Sales
Keishia Ewing Jake Sweeney Chevrolet
Contact this candidate