Customer Service Food Safety

Gelek Yawongtsang

High School Diploma 347-***-**** *******@*****.***

Highly skilled and experienced food service professional specializing in sushi preparation, Japanese and Chinese Cuisine. Over 15 years of expertise in crafting high-quality dishes, managing kitchen operations, and delivering exceptional dining experiences. Adept at maintaining a high standard of cleanliness, food safety, and customer service in fast-paced environments. Passionate about the culinary arts, committed to continuous learning, and driven to exceed guest expectations.

Advanced fresh concepts franchise, corp.

CO-OWNER AND SUSHI CHEF

Operational Oversight

oEnsure that daily operations run smoothly, addressing any issues related to kitchen processes, customer service, or supply shortages.

o Manage compliance with health and safety regulations, labor laws, and other legal requirements.

oImplement systems for efficient order-taking, food delivery, and table service to improve the overall guest experience.

Supplier Relations & Inventory Management

oEstablish relationships with suppliers to source the freshest and highest-quality ingredients, especially seafood.

oNegotiate contracts and pricing with vendors to maximize profits without compromising quality.

oMonitor inventory levels and implement cost-effective inventory management practices to avoid waste and shortages.

Financial Management

oOversee budgeting, cost control, and profitability analysis, ensuring that food costs, labor, and overhead are well-managed.

oManage pricing strategies to balance profitability with competitive pricing in the market.

oReview and manage daily sales reports, profit margins, and other financial metrics.

Menu Creation & Development

oDesign and develop sushi menus, including seasonal and specialty items.

oInnovate new sushi recipes while maintaining traditional methods to attract a diverse customer base.

oAdjust the menu based on customer preferences, local ingredient availability, and food trends.

Sushi & Food Preparation

o Prepare sushi and other Japanese dishes to a high standard, ensuring precision in knife skills, presentation, and freshness.

oHandle all types of sushi preparation, including nigiri, sashimi, maki rolls, and specialty rolls.

oEnsure the quality of all ingredients, particularly fish and seafood, by inspecting freshness and sourcing premium products

Maintaining Cleanliness & Food Safety

oFollow strict food safety protocols, especially when handling raw fish, to avoid contamination.

oEnsure cleanliness of all food prep areas and maintain kitchen equipment in top condition.

oOversee proper storage and refrigeration to guarantee food safety compliance.

Customer Interaction & Experience

o Engage with customers at the sushi bar, offering personal recommendations and insights into the dishes being prepared.

oCater to special dietary needs or preferences by modifying sushi recipes (e.g., gluten-free, vegetarian).

oBuild relationships with regular customers to encourage loyalty and repeat business

Great Wall buffet

manager

Operational Management:

oOversee Buffet Setup and Presentation:

oCoordinate Kitchen & Service Staff

oInventory & Stock Management

Customer Service & Guest Relations

oHandle Guest Inquiries & Special Requests

oCreate a Welcoming Environment

Food Quality & Safety:

oMaintain Food Safety Standards

oMonitor Food Quality

Staff Management & Training:

oHire, Train & Schedule Staff

oSupervise & Motivate Employees

Financial Management & Reporting

oBudgeting & Cost Control

oManage Pricing & Promotions

Marketing & Customer Engagement

oImplement marketing strategies to increase foot traffic, such as social media promotions, local advertising, or partnerships with nearby businesses

oOrganize special events, holiday buffets, or theme nights to attract customers and boost revenue.

oEngage with the local community by participating in events or offering catering service

Sakura Japanese restaurant

SERVER

Greeting & Seating Customers:

oWelcome guests warmly upon arrival and escort them to their tables.

oPresent menus and introduce the restaurant's special dishes or promotions.

oProvide guests with information about traditional or regional Chinese dishes on the menu.

Taking Orders:

oAccurately take food and drink orders from guests, noting any special dietary needs, allergies, or preferences (e.g., spice level, vegetarian).

oRecommend popular or signature dishes based on customer preferences.

oOffer suggestions for drink pairings, including tea, wine, or specialty beverages.

Menu Knowledge & Customer Assistance:

oThoroughly understand the restaurant’s menu, including ingredients, preparation methods, and presentation.

oExplain unfamiliar Chinese dishes or ingredients to guests.

oAnswer questions about portion sizes, meal customization, and the cultural significance of dishes if applicable.

Serving Food & Drinks:

oDeliver food and beverages to the table promptly and accurately.

oEnsure the presentation of dishes follows restaurant standards, especially with family-style dishes common in Chinese restaurants.

oRefill drinks such as tea or water and offer additional services throughout the meal.

Handling Special Requests:

oAccommodate customer preferences, including customizing dishes to dietary restrictions (e.g., gluten-free, vegan, low-sodium).

oCoordinate with the kitchen to ensure orders are modified according to special requests.

oAssist with takeaway or "to-go" orders, ensuring they are properly packed.

Maintaining Cleanliness & Organization:

oKeep the dining area clean and orderly by resetting tables, clearing dishes, and replacing utensils.

oEnsure that condiments (e.g., soy sauce, chili oil, vinegar) are available and replenished at each table.

Processing Payments:

oPresent the bill to customers and handle payment transactions, including cash, credit cards, and mobile payment methods (such as Alipay or WeChat Pay).

oEnsure accuracy in billing and handle any customer concerns or disputes courteously.

Customer Service & Complaint Resolution:

oAddress customer concerns, resolve complaints, and ensure that guests are satisfied with their dining experience.

oProvide a positive attitude to enhance the overall atmosphere of the restaurant.

Managing Reservations & Waitlists:

oTake reservations over the phone or in person.

oManage waitlists during busy periods and keep guests informed of table availability.

Education:

High School Diploma

Skills:

Can speak English

Can speak multiple Asian languages

Skilled at Customer Service

Exceptional work ethic

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