Customer Support Executive Assistant
Resume:
SHAWNELL TILLERY
*** ******* ****** ***. * W. Amherst, NY 14228 · 716-***-****
***********@*****.*** · LinkedIn Profile: Shawnell Tillery
OBJECTIVE
To contribute my skills and experience within a dynamic organization. As well as leverage my organizational, communication, and multitasking abilities in a role that offers opportunities for growth and professional development.
EXPERIENCE
JANUARY 2018-PRESENT
OWNER/ INSTRUCTOR & LIFE COACH, afrochick yoga, llc.
Specialize in providing a diverse range of beginner yoga, meditation and mindfulness coaching services to new, potential, and existing individual and business clientele.
Manage daily operations including scheduling, client relations, and administrative duties.
Handle bookkeeping, contract negotiations, and marketing efforts for the business.
Developed strong multitasking and organizational skills, managing multiple projects and client demands simultaneously.
Created customized programming for children and adult clients, honing communication, and interpersonal skills.
MARCH 2018 – AUGUST 2023
EXECUTIVE ASSISTANT, class ‘A’ real estate
Managed scheduling for the owner and other agents
Drafted, reviewed, and sent communications on behalf of the owner.
Organized and prepared for meetings, including gathering all relevant documents as well as detailed the logistics of the meetings.
Answered and responded to phone calls and emails and communicated information back to the owner.
Coordinated any necessary travel arrangement.
Maintained various records and documents for company's owner.
Acted as the digital media specialist; created and maintained company's social media accounts as well as website.
AUGUST 2019 – MARCH 2020
YOGA INSTRUCTOR, Be embodied, LLC
Provided yoga instruction and meditation for new and existing clientele based on the format of the company.
Provided administrative support including class setup, student check-ins, and payment processing.
Assisted with day-to-day business tasks such as scheduling and organizing client data.
Developed leadership skills through leading yoga sessions and handling client feedback.
SEPTEMBER 2016 – JUNE 2018
TELLER II, key Bank AssociatioN
Accurately processed customer transactions, including deposits, withdrawals, and financial transfers, while maintaining detailed records.
Managed confidential transactions, customer relations, and banking services.
Performed administrative tasks including maintaining accurate financial records, conducting monthly audits, and following regulatory compliance.
Demonstrated attention to detail, time management, and organizational skills in a fast-paced environment.
MARCH 2014 – AUGUST 2015
QUALITY ASSURANCE SPECIALIST, Installs inc, llc
Monitored and coached new /existing agents on their inbound and outbound calls from clients and customers within the company.
Provided weekly assessments to ensure that the agents were falling within the standards of the quality set forth.
Contacted customers to confirm that the field technicians were providing services were to satisfaction.
Participated in calibration sessions on improving customer service as well as provided feedback regarding the policies and procedures of the company.
EDUCATION
MAY 2025
BACHELOR OF ARTS IN PSYCHOLOGY, University at Buffalo
Currently obtaining degree; 3.7 GPA
JUNE 2015
ASSOCIATES OF APPLIED SCIENCE IN BUSINESS ADMINISTRATION, bryant & stratton College
Maintained over a 3.5 GPA and graduated Summa Cum Laude
SKILLS
Consulting & management of small businesses
Executive level support & administration
Training and coaching (over 50 employees)
Skilled in Project Management
Experienced in Sales and Marketing (Digital and Email Marketing)
Client relations and communication skills
15+ years of customer relations in various aspects
7+ years of Office Clerical experience
45-50 WPM speed
10-key data entry
Advanced proficiency in MS Office (Word, Excel, PowerPoint) and Google Suites
Social Media Ad Creation
Proficient in Microsoft Office applications
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