Office Manager Patient Care
Resume:
DEBORAH LAWSON
Mentor, Ohio ****0
***********@**.**.***
Professional Summary
Recently retired, reliable, energetic Medical Office Manager, with a proven record of maintaining office operations efficiently while reducing waste and increasing revenue. Motivated and skilled in building relationships with office team to maximize patient care. Providing excellent patient satisfaction, by maintaining high standards in professionalism. Proficient in ECW EMR, Microsoft Office & Quick Books.
EXPERIENCE
JULY 2020 – MARCH 2024
PRACTICE MANAGER, ASSOCIATES IN NEUROLOGY
*Oversee 5 medical providers, and 13 additional employees.
*Posting patient and insurance payments, collections, explain EOB’s and benefits to patients
*Bank deposits, accounts payable and receivable, bank reconciliation.
*Blocking schedules for physicians and scheduling employees PTO and vacation
*Patient scheduling, answering phones, solving patient issues.
*Insurance verification and prior authorizations.
*Perform interviews, hiring and terminating.
*Assist employees with computer issues, scheduling issues and all issues to implement improved patient care.
*Complete all physician’s CAQH quarterly, renew licensures, credentialing, etc.
*Complete administrative seminar yearly, to keep malpractice costs down.
*Processed written correspondence for physicians to their peers, hospital, etc.
JULY 2013-MAY 2020
PRACTICE MANAGER, GREER PLASTIC SURGERY
*Performed all daily financial operations.
*Posting patient and insurance payments and adjustments.
* Applied ICD-10 and CPT coding to insurance claims, then submitted. Processed all prior authorizations for surgery and other procedures.
*Insurance verification.
*Scheduled pre-op and post-op appointments.
*Bank deposits and bank reconciliation, accounts payable, and payroll.
*Financed all medical equipment.
*Informed patients of financing options and payment plans available.
*Negotiated with patient finance programs to get physicians the best rate.
*Created patient cosmetic contracts and presented to patients, and scheduled surgeries.
*Collected surgery payments. Worked closely with facility and anesthesia.
*Ordered surgical garments.
*Sent monthly statements to patients. Processed collections.
*Increased revenue by working closely with patients to provide significant information so patients felt comfortable and informed.
*Organized promotions with reps from Galderma, Allergan, and Merz. These promotions led to substantial revenue growth.
*Worked closely with other physicians who referred patients.
*Maintained physician’s schedule.
*Updated CAQH every three months, along with any other credentialing.
*Worked closely with company accountants to keep finances in check.
JANUARY 2000 – JULY 2013
PATIENT CARE COORDINATOR/OFFICE MANAGER, JANET BLANCHARD, M.D.
*Performed all aspects of operating a medical plastic surgery office efficiently and effectively.
*Executed all business financials. Including, but not limited to accounts payable, accounts receivable, bank deposits, bank reconciliation, and payroll.
*Posted all patient and insurance payments. Processed all insurance claims.
*Insurance verification and processed prior authorizations for procedures with insurance companies.
*Applied ICD-9 and CPT codes to claims.
* Informed patients of financing options and payment plans available.
*Sent patient billing statements monthly. Processed collections.
*Credentialed with insurance companies and other organizations.
*Created patient cosmetic contracts and presented them to patients. Scheduled surgeries.
*Worked closely with anesthesia and facility. Scheduled pre-op and post-op appointments.
*Ordered surgical garments.
*Negotiated with patient finance programs to get physicians the best rate.
*Scheduled all employee vacations and PTO.
*Performed interviews, hiring and terminating.
*Increased revenue by working closely with patients and providing significant information so patients felt comfortable and informed.
*Organized promotions with reps from Galderma, Allergan, and Merz. These promotions led to substantial revenue growth.
*Worked closely with other physicians who referred patients.
EDUCATION
MAY 1990
AUBURN CAREER CENTER
MEDICAL SECRETARY/ASSISTANT
CERTIFIED MEDICAL CODER
SKILLS
Detail-oriented
Dependable
Multi-tasking
HIPAA
Organizational skills
Time-management skills
Collections
Medical Terminology
Patient scheduling
Diligent
Commitment to accuracy
Patient Confidentiality
Strong communication skills
ACTIVITIES
I enjoy working in the medical field, working with numbers in accounting, scheduling patients, patient customer service, patient support, prior authorizations, etc. and would like to continue my endeavor in a part-time remote position. When not at work, I spend time with my husband, one of my four adult children and their families, or one of our little four-legged children. I love camping in our RV, on the ocean. I also volunteer in our nursery at church.
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