Customer Service Delivery Driver
Resume:
Terina Bailey
Bastrop, LA *****
*************@*****.***
A motivated and dedicated Customer Service Specialist with ten years of active experience with the development and enforcement of policies and procedures in a company. Looking for a manager position in a dynamic organization where my skills will be fully utilized. Proficient in a range of computer applications.
Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. Work Experience
Delivery Driver
FedEx Ground - Monroe, LA
October 2023 to Present
To deliver packages in a safe and timely manner and obtain a signature. Co-Manager/Store Manager
Sonic Drive-In - Monroe, LA
May 2023 to Present
• Opening establishment daily every morning
• Running the shift
• Getting orders out in a timely manner
• Making daily deposits
• Pays bills online
• Prepare orders
• Make sure each employee is following the rules and completing each task Senior Clerk HR Assistant
MAC Staffing Group
January 2020 to April 2023
· Welcome clients and offer them refreshments.
· Transcribe, record, fax and file documents.
· Maintain filing, database systems, and inventories.
· Operate office equipment such as photocopiers and fax machines.
· Communicate with clients and employees and respond to any queries or complaints.
· Sort and forward incoming mail and emails and prepare and send outgoing mail.
· Book and prepare meeting rooms and ensure that refreshments are made available.
· Coordinate activities and disseminate information to office staff.
· Maintains the work structure by updating job requirements and job descriptions for all positions.
· Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
· Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.
Receptionist
Merakey, LLC.
January 2018 to January 2020
· Answer phones and greet visitors.
· Schedule appointments and maintain calendars.
· Schedule and coordinate staff and other meetings
· Collate and distribute mail.
· Prepare communications, such as memos, emails, invoices, reports and other correspondence.
· Write and edit documents from letters to reports and instructional documents.
· Create and maintain filing systems, both electronic and physical
· Manage accounts and perform bookkeeping.
· Managed and archived quality documentation and participated in internal and external quality audits.
· Worked with Director of the facility to resolve problems, improve operations and provide exceptional service.
CSR Benefit Advocate
United Health Group
September 2015 to January 2018
· Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, and correspondence.
· Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider.
· Contact doctor’s offices, pharmacies, and medical groups on behalf of the customer to assist with questions, schedule appointments, and close gaps in care. Make outreaches where necessary to with internal specialists for assistance.
· Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient.
· Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
· Provide single point of contact for the member for highly designated or dedicated UHC national or key account insurance plans
· Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
Shift Lead
Panda Express
October 2012 to September 2015
· Supervising employees, assigning duties, and creating a shift schedule.
· Monitoring team performance and ensuring duties are performed efficiently.
· Reporting any issues that arise during the shift to management.
· Managing employee requests and transgressions.
· Ensuring compliance with company policies, health, and safety standards.
· Coaching team members and training new staff.
· Opening and closing registers, accounting for the daily intake and preparing cash deposits.
· Handling customer issues and employee disputes.. Education
Diploma of Arts
Bastrop High School
May 2010
Skills
• Email & Fax
• Data Analysis
• Healthcare Benefits
• Medical terminology knowledge
• Professional telephone demeanor
• Training development aptitude
• MS Office proficiency
• Legal Documentation
• Sales
• Courteous with Strong Service Mindset
• Computer proficient
• Data entry
• Multi-line phone talent
• Case Management
• Policies
• Process invoices
• Claim Billing
• Documentation
• Equipment Calibration
• Multitasking and Time Management
• Money handling abilities
• Account management
• Experimental Procedures
• Biology and Chemistry Training
• Proficient Typing
• Payroll & Payroll Processing
• Cash Handling
• Cashiering
• Computer Operation
• Coffee Experience
• Cleaning Experience
• Food Preparation
• Retail Sales
• Supervising experience
• Restaurant experience
• Basic math
• Shift management
• Communication skills
• Heavy lifting
• Customer service
• Leadership
• Cash register
• Knife skills
• Cooking
• Store management
• Training & development
• Interviewing
• Payroll
• Typing
• Front desk
Certifications and Licenses
Food Handler Certification
Driver's License
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