Customer Service Data Entry

WYKEYSHA A. DAVIS

**** ******** ****** 347-***-****

Apt 2D *********@*****.***

Brooklyn, NY 11229

SKILLS PROFILE

•Excellent people skills and thrives on helping to solve problems

•Superb communication skills, verbal and written

•Strong attention to detail and proficient at running and handling office equipment

•Excellent filing, charting, documenting and organizational skills, along with other office requirements

•Excellent customer service skills, payment processing (receive, refund, and cash out), and store logistics

•Excellent computer skills

•Medical system knowledge Medisoft

EDUCATION

Touro College

Psychology, 2012

Georgia State University (Remote)

Psychology, 2018 to Present

RELATED EXPERIENCE

Coney Island Hospital, Brooklyn, NY 5/2022-Present

Clerical II

Ensuring patient dietary needs are met

Performing clerical work in various administrative and operational areas by processing, recording, checking, and maintaining records; files and invoices using alphabetical and numerical procedures including data/control coding; furnishes information and prepares reports requiring the selection of data from simple records or statistics

Performing ordinary mathematical computations

Checking records for accuracy of information and for conformity with established policies and procedures.

Operating the telephone call directory, multi-line phone, or switchboard

Performing clerical operations in an assigned area, such as the filing of materials and the searching of files for difficult to locate materials

Performing data entry and retrieval using a personal computer, video display terminal, or other automated office systems

Performing routine data processing functions in the area of production control

Regal, Brooklyn, NY 5/2017 -11/2019

Floor Staff

Accepting and processing orders, operate the POS register and resolve returns issues

Recommending related products to increase customers’ options and enrich the movie experience

Maintain adequate change denominations in the cash drawer and request additional change

Report issues with equipment

Letting customers or clients know about additional products or services

Determining the quickest, most effective ways to answer a client’s or customer’s questions

Primary Medical Care P.C. Brooklyn, NY 02/2016 – 11/2017

Medical Receptionist

•Maintained the schedule for 9 specialists

•Ensure that the doctor schedule is accurate and manageable throughout the day

•Check in and out patients when required

•Schedule meeting for doctors and ensure that it doesn’t conflict with patient care

•Ensuring patients are seen in a timely manner

•Obtain authorization for hospital procedures and radiology testing

•Maintaining a comfortable and secure environment for patients

•Answering and redirecting calls to appropriate staff members

•Assist patients with completing health history and office documentation

Duane Reade, New York, NY 10/2015 – 11/2016

Head Cashier

Organized large volumes of money and recorded transactions

Provided professional customer service in handling all payments for goods and service provided

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Responsible for balancing the cash draw at the end of shift

Trained other associates with the requirements of the company

Issue receipts, refunds, and credits

Establish or identify prices of goods, services or admission, and tabulate bills using calculators,

cash registers, or optical price scanners

Century 21, Brooklyn, NY 3/2015 - 8/2015

Sales Associate

Assist customers with locating items and gifts

Address complaints and concerns within the store

Assist customers with the completion of their transaction

Trained other associates with the requirements of the company

Staying knowledgeable about our range of beauty and skin products

Recommending related products to increase customers’ options and enrich the shopping experience

Promoting special sales, offers and awareness of store loyalty program

Bath & Body Works, Brooklyn, NY 10/2012 to 1/2015

Cashier

Provided professional customer service in handling all payments for goods and service provided

Maintained knowledge of store merchandise to provide helpful advice to customers

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Responsible for balancing the cash draw at the end of shift

Accept payments (cash, check, and credit card)

American Apparel, New York, NY 1/2012 - 8/2012

Customer Service Representative

Greeted customers and determined their needs and wants

Assist customers with new fashion ideas that is in season

Managed customer product returns and exchanges, and answered any questions regarding return policy

Assist Cashier associates with running the register

Provided advice to clients regarding seasonal fashion apparel

Ensuring that customers are satisfied with products or services

GAP Inc., Brooklyn, NY 9/2010 - 7/2011

Customer Service Representative/Cashier

Assist customers with locating items and gifts

Address complaints and concerns within the store

Assist customers with the completion of their transaction

Assist with logistic and ensuring that new merchandise was placed in the correct order in the store

Trained other associates with the requirements of the company

Letting customers or clients know about additional products or services

OTHER TRAINING AND EXPOSURES

PC and Microsoft Office literate

Making end of day deposits

VOLUNTEER ACTIVITIES

Women Homeless Shelter, Brooklyn Community Services

Stopping Domestic Violence on College Campuses, Project A.C.E

Peer Mediation Group, ACPCE

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