Customer Service Administrative Assistant
Resume:
Barbara Sanders
*** ********** ***** *** *** Biloxi, MS 39531
*****************@*****.***
PROFESSIONAL PROFILE
Well-rounded professional backed by Administrative Assistant, Secretary, and customer service experience. Able to provide timely, complete, and accurate data, maintain operations by following policies and procedures, and support administrative functions in conjunction with healthcare team. Maintain and assure patient privacy and confidentiality.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Regarded as a loyal and competent employee as evidenced by a dedicated work history.
Customer service skills necessary to communicate effectively with patients and healthcare providers.
Manage time and priorities to meet established deadlines.
Show sound judgment and good decision making when dealing with problems.
Microsoft Office Applications – Word.
KEY QUALIFICATIONS
Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance
Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management
Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing
Medical Office Medical Administrative Patient Registration Data Entry
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Medical Office and Billing Specialist, 2024
PROFESSIONAL EXPERIENCE
Department Of Veterans Affairs – Biloxi, MS 12/2018 – Present
Administrative Assistant / Secretary
Manage general administrative activities to ensure efficient day-to-day operations of the office.
Handle incoming and outgoing telephone calls, schedule appointments, and maintain files.
Conduct email correspondence, sign for incoming packages, and assist clients and other visitors.
Prioritize and manage workload to meet deadlines and provide professional customer service.
Department Of Veterans Affairs - Biloxi, MS 02/2002 – 12/2018
Nursing Assistance
Assist veterans with their daily activities.
Assist patients with performing basic tasks such as eating, dressing and going to the restroom when necessary.
Take patients’ vital signs such as temperature and blood pressure and reporting any changes to a supervisor.
Handle incoming and outgoing telephone calls, schedule appointments, and maintain files.
Contact this candidate