Visual Merchandising Customer Service
Resume:
ROBERT
GRAHAM
Visual Merchandising
Manager
Contact Information
Mableton, GA 30126
*************@*****.***
Skills
Languages
As a skilled Visual Merchandising Manager with over 7 years of experience, adept at developing and executing visual merchandising strategies to enhance brand image and drive sales growth. Proficient in managing visual merchandising teams and collaborating with cross-functional teams to ensure cohesive brand messaging. Skilled at analyzing sales data to identify opportunities for visual merchandising improvements and adjusting strategies accordingly. Adept at resolving customer issues quickly and efficiently, promoting sales, and generating profit. POS
Purchase Orders
Store Management
Product Knowledge
Customer Service
Sales Floor
Data Entry
Design Concepts
Loss Prevention
Front End
Payroll
Phone Calls
Design Projects
Logistics
Outbound Calls
FF
American Sign Language
Employment History
Visual Merchandising Manager Oct 2021 - Present
Williams Sonoma Atlanta, GA
Order Management Specialist Dec 2016 - Feb 2021
The Home Depot Atlanta, GA
Developed and executed visual merchandising strategies to enhance brand image and drive sales growth
Managed visual merchandising team, providing coaching and guidance to ensure consistent execution of brand standards
Collaborated with cross-functional teams such as product development, marketing, and operations to ensure cohesive brand messaging across all touchpoints
Conducted regular store visits to assess visual merchandising standards and provide feedback to store teams
Analyzed sales data to identify opportunities for visual merchandising improvements and adjust strategies accordingly
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Created customer service lead focus groups, and conduct targeted audits to identify opportunities for quality improvement. Promote sales and generate profit by making sure that the product is processed and on the sales floor within 8 hours of receipt. Maintained a neat and orderly stock room to facilitate the identification of specific merchandise to be brought to the sales floor. Coordinated all administrative functions and managed the customer service complaint process to ensure smooth and efficient operation and problem resolution.
Thrived within a busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service. Managed day-to-day activities of the sales floor controlling inventory. Trained to work in all areas (POS, sales floor, and Stockroom) and helped train new associates.
Managed and processed customer orders in a timely and accurate manner
Coordinated with cross-functional teams to ensure order fulfillment and delivery
Customer Service Associate Sep 2018 - Jan 2019
Macys Atlanta, GA
Education
Bachelor's Interior Design Aug 2017 - Dec 2021
The Art Institute of Atlanta Atlanta, GA
Resolved customer issues and inquiries related to order status, pricing, and product availability
Maintained knowledge of product offerings, pricing, and promotions to effectively communicate with customers
Created and maintained order tracking reports and provided regular updates to management
Assist Service desk with processing customer sales, returns, and phone support.
Organized training classes for associates with vendors for product knowledge and written/filed training audits for associates and managers alike.
Utilized company website to sell products and to assist customers seeking detailed product knowledge.
Place orders using the central fulfillment computer system. Resolved customer complaints and issues in a timely and professional manner
Assisted customers with product information, order status, and delivery updates
Managed high volume of incoming calls and emails efficiently Collaborated with cross-functional teams to improve customer experience and satisfaction
Maintained accurate and complete records of customer interactions and transactions
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