Account Manager Customer Service

ERIKA GARCIA

310-***-**** : *************@*****.***

Sanford, NC

PROFILE SUMMARY

Dynamic professional with a proven track record at ABM Industries, enhancing client satisfaction and

streamlining operations. Excelled in roles from Janitor to Account Manager, demonstrating exceptional

teamwork, client relations, and Excel proficiency. Achieved significant project deadlines and fostered strong

relationships, contributing to long-term business growth.

STRENGTHS AND EXPERTISE

Customer Service Client Relations Strong Work Ethic

Bilingual Budget Administration Inventory Control

Teamwork and Collaboration Proficient in Excel Proficient in ADP & EPAY

PROFESSIONAL EXPERIENCE

ABM Industries June 2016-February 2017

Janitor

+ Used organic-based chemicals to disinfect floors, counters and furniture.

+ Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning

windows, and dusting.

+ Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.

« Assisted with special facility events by preparing rooms, installing decorations, and transporting

supplies,

+ Maintained a positive and professional demeanor while interacting with building occupants,

promoting a respectful work environment.

+ Upheld company policies regarding health codes, safety regulations, hazardous materials disposal

protocols while completing assigned tasks diligently.

« Facilitated smooth communication between janitorial staff and other departments, addressing

concerns promptly and professionally

+ Maintained optimal supply levels to meet daily and special cleaning needs.

ABM Industries February 2017- November 2020

Project Supervisor

+ Made information about projects, corporate strategies and upcoming projects available to

stakeholders in quarterly newsletter.

+ Prepared all supplies and equipment needed for daily transport to job site.

+ Monitored timelines and flagged potential issues to be addressed.

+ Communicated deadline updates, outlined action items and offered targeted solutions to team

members.

+ Maintained high safety standards by following policies, procedures and protocols outlined by

company, OSHA and EPA.

+ Supervised work of 60 team members, offering constructive feedback regarding work performance.

+ Consistently met or exceeded project deadlines through effective time management and

prioritization.

. Mentored junior team members for professional growth, improving overall team performance.

. Kept senior management wellnformed by preparing and presenting project status reports.

Coordinated with vendors to negotiate contracts, secure materials at competitive prices, and maintain strict,

adherence to schedules for seamless execution of projects.

ABM Industries November 2020- October 2024

Account Manager

+ Increased client satisfaction by building strong relationships and addressing their needs promptly.

+ Conducted regular account reviews to identify areas for improvement and ensure continued

success.

+ Provided comprehensive reporting on account performance, enabling clients to make data-driven

decisions about future investments.

+ Negotiated contract terms with clients, securing favorable agreements for both parties.

+ Built relationships with customers and community to promote long term business growth.

+ Collaborated with managers to provide customer feedback and recommend operational changes to

meet emerging trends.

+ Attended monthly sales meetings and quarterly sales trainings.

+ Performed effectively in self-directed work environment, managing day-to-day operations and

decisions.

+ Established clear communication channels between clients and internal teams, ensuring seamless

project execution.

EDUCATION

Downey High School

High School Diploma

References are available on request.

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