Customer Service General Manager
Resume:
Denise youngblood
Pineville, LA 71360
*********@*****.***
Experience
Southern Air, Heating, & Plumbing
Ball, LA
CSR Remote (April 2024 to present)
Professional Summary:
A dedicated and detail-oriented After-Hours Remote Customer Service Representative with experience in managing appointment bookings, handling customer complaints, and rescheduling services. Skilled at acting as a liaison between customers and technicians, ensuring smooth communication and efficient job assignment. Adept at maintaining high customer satisfaction by providing timely and accurate support, even in high-pressure situations. Strong multitasking abilities, with a focus on problem-solving and ensuring seamless service delivery outside of standard business hours. Proficient in managing remote communication tools and scheduling software.
Key competencies include:
• Remote customer service and support
• Appointment booking and rescheduling
• Complaint handling and resolution
• Liaison between customers and technicians
• Strong communication and organizational skills
• Proficient in scheduling and CRM systems
• Ability to work independently and manage time efficiently
Arby’s
2701 Hwy. 28 East
Pineville, LA 71360
General Manager (August 2023 to present)
As a salary paid General Manager, I am responsible for establishing and achieving the goals set by the company while exerting all effort to maximize guest satisfaction. I have the overall responsibility of running the operation of the restaurant which includes driving sales through a top of the line marketing approach and excellent operation. I am responsible for controlling the profit and loss through comprehensive business analysis for the betterment of the entire company as well as the training and development of the management team to ensure that all company standards are being implemented and upheld.
Other job responsibilities include the following: Taking customer orders, preparing food made to order, cleaning and sanitizing dining area, service counter, and kitchen stations and equipment, placing orders and receiving of product, arranging all according to the FIFO method, food temping, assembly and disassembly of kitchen equipment, scheduling, and any other duties that were needed.
Jani-King
Alexandria, LA
Brand Manager (April 2021 to April 2022)
As a salary paid Brand manager I would meet with Clients and Franchisees at customer locations to ensure cleaning expectations have been met and evaluate service needs and recommend value added solutions to clients. I would also recommend solutions and ongoing training options to assist Franchise Owners in improving their level of service and mentor Franchise Owners in all aspects of their business including work schedule implementation, building assessment via inspections, presenting and selling project work, and complaint resolution.
Popeyes Louisiana Kitchen
Monroe Hwy
Pineville, LA
General Manager (February 2019-November 2021)
As a General Manager I was responsible for sourcing, hiring, coaching, and motivating employees while providing a safe and welcoming work environment by ensuring compliance with company standards in all areas of operation including: product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, ensuring the highest quality products and services are delivered to each customer, other duties required or assigned.
Atlas Heating & Cooling
3140 Baldwin Ave
Alexandria, LA
Manager of Home Depot Operations (February 2018 to February 2019)
Atlas is a HVAC and electrical company who also is a service provider for The Home Depot’s around Louisiana. I’m in charge of hiring and training lead generators for all the stores as well as training the Home Depot employees on product knowledge and quality leads. I do payroll, reports on commission and sales, and customer service.
Paradise Catfish Kitchen
Monroe Hwy
Ball, LA
Manager (May 2017 -2018)
Paradise is a long, established seafood restaurant in the community. As a manager, my duties were to assure customer satisfaction, waitress, food orders, scheduling, bank deposits, hire and terminate employees, keeping computers up to date, and many basic maintenance duties to upkeep the restaurant.
Subway
Shrevepport Hwy
Tioga, LA
General Manager (January 2015 to May 2017)
As a General Manager for subway I was responsible for 3 of the restaurants, (Tioga, Ball, Walmart) and co-managed 3 others. I was responsible for payroll, keeping up with labor/food costs, some scheduling and food ordering, interviewing, following up with customer complaints, and ensuring the stores were kept maintained and passable for the monthly Subway inspections.
Owner of Small Business (2004-2009)
I owned and operated a small business for 5 years (Fashion World), that is still operational and successful to this date that I turned over to my business partner. We had kiosks set up in different shopping malls as well as the wholesale business over the internet.
Payless Shoesource
Masonic Dr
Alexandria, LA
Assistant Manager (2001- 2004)
Payless Shoesource is a retail store specializing in all varieties of shoes. As assistant manager, I would assist customers to find what they needed and assist with their purchase, operate the cash register, stock the merchandise, keep store neat and organized.
Education
I graduated from Tioga High School in 1999. From there I attended LSUA for 2 semesters going for Elementary Education.
References
Lola Myers 318-***-****
Florence McDaniel 318-***-****
Steve Piercy 318-***-****
Contact this candidate