Customer Service Services
Resume:
Corinthia Scott
Griffin, GA **224
*************@*****.***
I currently have 15 year of experience in customer services. Strong work ethic, organized and multi-task skills. I can work with little or no supervision. I am a fast learner and willing to learn new things.
WORK EXPERIENCE
Administration assistant/Customer service
Full-Service Inc.
September 2023
Manage and respond to emails
Enter receipt for materials
Invoicing for Plumbing, electrical & HVAC
Accept and post payments on customer accounts (credit card and checks).
Schedule appointments for services
Collect on current and past due invoices
Customer Services/Authorizer Remote
American Home Shield
February-2021 to June 2023
Approving initial diagnosis of issues reported by customer
Authorizing repairs (or replacement) or systems or appliances covered by the plan
Negotiating pricing with contractors
Coordinate appropriate follow up with customer or contractor to ensure issue are resolved satisfactorily
Informing customer of non-covered claims and effectively explaining the reason why
Providing your technical knowledge and expertise to other colleagues
Administraion/Dispatcher
Full Service -
December 2015 to 2017
Answer multiples phone line,
Invoice services home repairs through QuickBooks.
Accepting payments and making deposits.
Manage rental properties and accept rent payments.
Handle customer concerns and complaints.
Schedule appointments for technicians for home repairs for HVAC plumbing and electrical.
Register warranty HVAC equipment’s.
Collect on current and past due invoices.
Entering hours for payroll and printing checks
Customer Service Rep/Dispatcher
Hammond Services - Griffin, GA - October 2013 to October 2015 Customer Services/Collections
Primary call taker
Collect on current and past due invoice
Handle customer complaints
Billing Invoices
Set up payment arrangement
Debit and credit card transaction
Mailing out past due letters
Dispatch techniques to customer home for maintenance tune up for HVAC, plumbing and electrical.
Collections Representative
Schoolprint Inc -
July 2008 to May 2012
Collect on current and accounts over 90 days past due
Making payment arrangement
Handle customer complaint
Making settlement offer for payment
Accepting payments (credit card etc)
Dental Assistant
Heavenly dental January 2006-2007
Greet and seat patient
Set up tray for exams and procedures
Assist with different procedure.
Take x-ray such as bit wing etc.
Cross train in office
Answering phone, filing, check patients in and out.
Treatment plans
Making appointments and sending reminders
Organizing and filing patient records
Sending patient bills and receiving payments
Dental Assistant
Dent first Jonesboro October 2005-January 2006
Greet and seat patients
Set up tray for exams
Assistant with oral surgery
Organizing instruments for each procedure
Mixing fillings and materials for impressions and restorations
Using suction devices to keep patients’ mouths dry and clear
Applying topical anesthetics to gums
Instructing patients on oral hygiene and post-operative care
EDUCATION
Diploma in Business
Griffin High School - Griffin, GA 2000 to 2004
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