Medical Billing Customer Service
Resume:
Kelli Spottedeagle
Medical Administration Assistant
Browning
Well-rounded professional backed with medical billing, administration support, patient care, and customer service. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
PERSONAL INFORMATION
Address: 1906 BigSky RD, Browning, 59417
Nationality:
Driving License:
Hobbies:
SKILLS
Medicare / Medicaid Government Payers
Patient Registration
Data Entry
Medical Practice Management Systems
Medical Terminology
Medical Records
HIPPAA Compliance Insurance Verification
Insurance Claim Processing
Reimbursement Processing
Revenue Cycle Management
Third Party Payers
CPT & ICD-10 Coding
Medical Billing
Medical Office
Medical Administrative
WORK EXPERIENCE
* February 2018 – January 2020
Home health Aide at North Central Independence Living Services, Greatfalls, MT
Provided companionship and maintained a safe, secure, and healthy environment.Assisted with daily living - personal hygiene, mobility, and feeding.Handled light housekeeping duties, prepared meals, and ran errands.Documented patient condition and activities and any changes to patient care planEnsure confidentiality and privacy standards of protect health information.
* August 2015 – March 2016
Medical Billing Clerk at Indian Health Services, Browning, MT
Contacted insurance companies regarding outstanding balances and completed insurance, billing, and clerical duties. Entered data electronically to process charges, payments, denials, and adjustments. Resolved routine patient billing inquiries and entered invoices for insurance companies.Verified patient account information against insurance program specifications and discussed coverage and eligibility issues.Interviewed patients to complete documents, case histories, or forms related to intake process.Provided exemplary customer service in a prompt and courteous manner.
* April 2015 – June 2015
Medical Billing Clerk at Indian Health Services, Browning, MT
Contacted insurance companies regarding outstanding balances and completed insurance, billing, and clerical duties.Entered data electronically to process charges, payments, denials, and adjustments.Resolved routine patient billing inquiries and entered invoices for insurance companies.Verified patient account information against insurance program specifications and discussed coverage and eligibility issues.Assisted patients with understanding the Explanations of Benefits and addressed inquiries related to Medicaid and Medicare billing.Interviewed patients to complete documents, cade histories, or forms related to intake process.Provided exemplary customer service in a prompt and courteous manner.
* January 2015 – June 2015
Teacher Aide/ Assistant at Blackfeet Community College, Browning, MT
Assisted the classroom teacher in the supervision and management of the students and the implementation of the daily program.Presented subject matter to students under the guidance of teachers, using lectures, discussions, or supervised role-playing method.Maintained a nurturing environment, worked as a team to ensure high quality programs, and kept accurate records.Remained sensitive to the needs of others and related well with students and co-workers.
* September 2023 – Present
Supplemental Security Payee at SSI, Browning, MT
EDUCATION
* January 2021 – May 2023
Ultimate Medical Academy, Online Associate of Science Degree/ Health Sciences - Medical Office and Billing Specialist 2023
* January 2021 – May 2023
Ultimate Medical Academy, Online HIPPAA Essentials for Healthcare Professionals Certificate
* January 2014 – May 2015
Blackfeet Community College, Browning, MT Certificate-Medical Billing and Coding 2015
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