Store Manager Office
Resume:
Kimberly Martin
Tenino, Washington
***********@*****.***
I Love people! Working in the retail management and hospitality industry for 30+ i have an excellent way of connecting to each customer. I love to build relationships with my clients and provide an excellent shopping experience. I'm a team player and have extraordinary interpersonal skills always leading by example. I set the bar high with my teams with a heightened sense of attention to detail. I feel like I could be a perfect fit to your team. Thank you. Authorized to work in the US for any employer
Work Experience
OSL mobile store manager
OSL Retail Services Inc - Salem, OR
October 2022 to Present
Oversee multiple locations of mobile device stores. Schedule, operations of all stores, banking, training. Office Manager/Trainer
H&R Block - Keizer, OR
October 2022 to February 2023
Seasonal join in front office management. Training tax pros how to position the multiple financial prisoners during tax preparation. Hiring CSPs and training receptionist, filing taxes and monitoring NPS scores and reviews.
Sales Consultant Verizon Gowireless
Verizon - McMinnville, OR
April 2016 to December 2022
Doing account analysis for each customer and providing them with the status of there accounts. Then providing a quote professionally and knowledgably getting them the devices that fits their needs.
• Provide a first class customer performance every customer every time. Being sure to know all the products, prices, plan rates. My accessory attachment rate is between 3.87-4.4%. I rate #1 of 67 reps.
• Clean and organize front and back of store, cleaning display phones, Counting tills, inventory, train new employees, and set up devices.
Retail Store Manager
Victra - Verizon Wireless Premium Retailer - McMinnville, OR January 2020 to October 2022
provide excellent customer service and leadership to my employees.
• Managed all aspects of running store
• Met or exceeded financial goals schedule, inventory, banking
• Hired and trained trained and hired employees employees
• Motivated entire team
• Handled all associates' scheduling
• Assigned associates promotions
Bartender/Server
Rock-N-Roger's - Rickreall, OR
September 2020 to January 2022
Providing a excellent social and intimate drinking experience for new and established guests. I believe in providing not a service but an experience unlike any the guest have ever experienced. Making then hungry to come back again and again.
Sales manager/ front desk/night auditor
McMinnville inn - McMinnville, OR
February 2017 to July 2018
Managed large contacts of clients here on business. Worked every position from laundry to night audit and maintenance.
Kindergarten/preschool teacher
Grandma Chris daycare - McMinnville, OR
September 2006 to March 2017
Building curriculum to teach children, and plan field trips and activities based on what they were learning.
• Create establish and imply rules for my class, to keep children safe and keep things running smoothly.
• Keeping a impeccable line of communication with the children's parents, allowing parents to stay informed and involved in their children's learning. Caregiver/Personal Assistant
Visiting Angels - Newberg, OR
February 2014 to August 2016
Went to clients home did personal care, housework, shopping,etc Bartender/Server
Hideout - Carson, CA
March 2010 to July 2015
Mixed cocktails, served food, did scheduling and ordering, prepared training materials, created hand crafted drink recipes for be drink menu. Provided every customer with a excellent experience. Wedding Planner and deli manager
Deli Yogurt Express
June 1990 to September 2002
• Catering Manager and Deli Supervisor
• Responsible for day to day functions scheduling, payroll, ordering, hiring and firing, creating menus, cleaning and providing excellent customer service.
• Planning of all events from weddings to office parties. From start to finish from planning venue and food to music and photography. Time management and self motivation were key in flawless events.
Education
Associate
Chemeketa Community College
January 1999
ITT Technical Institute Executive Secretarial
November 1992
Skills
• organizational skills. (10+ years)
• team player (Less than 1 year)
• Customer Service (9 years)
• Cold Calling
• Microsoft Office
• Marketing
• Powerpoint
• Sales (10+ years)
• Training (10+ years)
• Word
• Billing
• Cash Handling (10+ years)
• Excel
• Management
• Microsoft Word
• Receptionist
• Scheduling
• Quickbooks
• Salesforce (8 years)
• Sales Management (10+ years)
• Guest Services
• Night Audit
• Event Planning
• Recruiting
• Photography
• Bartending
• Serving Experience
• Merchandising
• Serving
• Restaurant Experience
• Upselling
• Retail sales
• Leadership
• Basic math
• Time management
• Food safety
• POS
• Retail maths
• Food industry
• Micros POS
Certifications and Licenses
Driver's License
OLCC Service Permit
Food Handler Certification
Bartender License
First Aid Certification
Assessments
Sales Skills: Influence & Negotiation — Proficient July 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Early childhood development — Proficient
January 2021
Measures a candidate's knowledge of the development of children ages 0-3 and of ways to foster that development.
Full results: Proficient
Building relationships for childcare providers — Highly Proficient January 2021
Building positive and productive relationships with families of children ages 0–3 Full results: Highly Proficient
Customer service fit — Proficient
December 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Night auditor (hotel) — Highly Proficient
January 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Familiar
March 2022
Responding to customer situations in a retail setting Full results: Familiar
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Providing exceptional customer experience and producing exceptional sales each month for my company.
• Excellent time managment skills and organizational skills.
• Excellent team player and motivator. Helping coworkers by team selling and leading by example.
Contact this candidate