Customer Service Account Representative

Re’me Jones

*********@*****.*** 937-***-**** Miamisburg, OH

Professional Summary

Reme has dedicated her career to be customer centric and has worked in various industries from fashion to healthcare. She has demonstrated the abilities to adapt to change, utilize various technologies, and solve problems efficiently. She is a self starter who excels well with minimal supervision. Career Progression

Fidelity Health Care

Senior Account Representative (DME) Dayton, OH February2023-January 2024

● Accountable for over 30 accounts, invoicing services and charges to the relevant payer, demonstrating proficiency in the validation of both electronic and hard copy claims.

● Ensured accurate and timely billing processes to validate the receipt of claims in various formats.

● Analyzed trends and closely monitoring payment patterns to identify and address potential issues in a timely manner.

● Maintained excellent customer service standards while interacting with patients and payers, fostering positive relationships.

Premier Health Partners

Patient Access Specialist Dayton, OH October 2015- February 2023

● Skillfully managed the collection of co-pays and deductibles while also providing essential education on financial assistance, contributing to a positive and informed patient experience.

● Proficiently collected and entered pertinent financial and demographic information to register and schedule patients for appointments.

● Cultivated strong relationships with Payers, prioritizing a customer-focused approach to ensure patients' eligibility for benefits and Prior Authorization. Lexur Appraisal Services

House Reviewer Dayton, OH February 2015- October 2015

● Responsible for utilizing computer software to accurately measure houses, drawing precise angles and lines on printouts, and entering correct data for house appraisers.

● Contributed to the precision of property assessments by ensuring meticulous measurements and data entry. Victoria Secret Direct

Sales Representative Dayton, OH October 2014- February 2015

● Delivered exceptional customer service by promptly addressing consumer inquiries regarding goods and effectively resolving issues related to products, apparel, and services.

● Applied fundamental sales techniques and product expertise to establish connections with customers, guiding them toward the most suitable products and actively contributing to sales growth.

● Ensured customer satisfaction through clear communication and efficient problem resolution Education

High School Diploma Centerville High School Dayton, OH Creative Images Cosmetologist Dayton, OH

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