Social Media Customer Service

OBJECTIVE

Use knowledge and experience to

develop significant contributions to

the company I ll join.

I am eager to embrace new

challenges and learn additional skills

that align with the company's needs.

CONTACT

@ ********@*****.***

+1-909-***-****

® Linkedin.com/in/jaqueline-nagi

EDUCATION

BUSINESS ADMINISTRATION AND

MARKETING

National University of Colombia

(UNAD – Universidad Nacinal de

Colombia)

2021

Jaqueline Nagi Lopez

BUSINESS ADMINISTRATION

MARKETING SPECIALIST

Bachelor’s degree in business administration, strong experience in corporate event development, social media, Social Company Responsibility.

Spanish and English fluent writing, speaking, and reading. Ability to handle high-pressure situations, aptitude for fast learning and ability to multi-task.

I will be back on track with the company I will work for, supporting the goals and working hard to reach the company’s KPIs SKILLS

• Trade show Specialist

• Great vendor relationship

• Negotiation

• Detail oriented

• Multitask

• Travel availability

• Strong discipline in remote work

• Corporate Social Responsibility

• Salesforce – CRM

• Customer Service

• Branding Specialist

• Social media/Digital media

Management

• SAP / Aurora

• Market Research

• Travel arrangements

• Communications

EXPERIENCE

RIVERISIDE COMMUNITY HEALTH FOUNDATION

July 2024 (provisionally)

PROGRAM ASSISTANT (FULL TIME)

• Maintain program KPI updating and follow up through Clear Point.

• Follow and Track budgets.

• Outreach increasing marketing and outreach efforts for community clinics, health education programs and outreach programs.

• Assist, planning and implementing community events.

• Provide office and program support in scheduling, programming and communication.

• Provide administrative office support for health promotion and collaboration activities.

FOREVER 21

March 2024 (Weekend)

SALES ASSOCIATE

• Customer Service and support

• Inventory and shelf stocker

SANDVIK GROUP

Nov 2015 – March 2024 – 9 years

SALES SUPPORT AND MARKETING COORDINATOR 2019-2024

• Event Planning and Execution – Sales Area Trade Shows, show rooms, customers events, congress.

• Salesforce Customer Relation Management, CRM Key User – Following up commercial process, business opportunities, quotations, contracts, delivery authorizations, external and internal commercial meeting, responsible of the sales KPI follow up, I was part of the management team.

• Social Media and Digital Strategy Management

• Brand Management and Market Share

• Customer Service and detail oriented

SALES AND MARKETING ANALYST 2017 – 2019

• Customer Relation Management, customer Service, contract managements.

• Purchase orders, Billing of landing, quotations.

• Sales logistics follow up the order deliveries internally with the different other departments and externally directly with the customer.

• Local events planning and organization.

• Salesforce Key User (follow up business opportunities, quotes, contacts).

• Meeting minutes and corporate presentations.

BILINGUAL ADMINISTRATIVE ASSISTANT 2015 – 2017

• Receptionist.

• Travel Management – Tickets purchase, Hotel arrangements, transportation coordinator.

• Local Purchase orders, local arrangements.

• Small business meetings arrangements.

• Sales support.

• Car vehicle management.

REFERENCES

GABRIELA BALSAMO SAHLEM BURGOS

Marketing Manager CEO

********.*******@*******.*** *****.******@******.***

+54 9-11-512*-**** +1-909-***-****

Contact this candidate