Customer Service High School

Kaitlyn Patterson

Kings Mountain, NC *****

***********@******.***

+1-980-***-****

Work Experience

Customer Service Associate

Ingles-Blairsville, GA

March 2021 to April 2023

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets

• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers

• Identified opportunities for process improvement and made recommendations to enhance the overall customer experience

Education

High school diploma

Kings Mountain High School - Kings Mountain, NC

August 2023 to March 2024

Skills

• Cashiering

• Customer service (2 years)

• Cleaning Experience

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