Customer Service Social Media

Mae Mohazabiyeh

***********@*****.*** 647-***-****

OBJECTIVE

To use efficient skills to support the team in the smooth operation. HIGHLIGHTS OF QUALIFICATIONS

Over 10 years combined Canadian and international comprehensive team work experience plus knowledge and awareness of various business opportunities

Excellent written and verbal communication and presentation skills

Successful recognition of opportunities that expanded businesses through value- added opportunities

Knowledgeable in digital communications: including Gmail, Microsoft Office Suite, social media, border connect, online research and enthusiastic for learning new software

Exceptional team-collaboration skills with the ability to quickly develop positive business rapport with Management, co-workers and clients while observing privacy and confidentiality

Superior organizational and team management skills and able to work in fast- paced dynamic environment

SUMMARY OF SKILLS

Administrative Skills

Processed over 150 incoming and outgoing e-mails and prepared replies to around 20 post mails daily accurately and with zero delays

Completed daily tasks ahead of deadlines by cooperating effectively with other employees that led to achieved goals weekly

Technology Skills

Assisted Sales and Marketing teams by creating effective presentations for product/service promotions that increased Sales by 10% each year

Assisted in posting job ads on different job boards and established and maintained a database of highly-qualified candidates that saved 30% of the HR Department’s annual budget

Customer Service Skills

Provided customers with initial point of contact services both in person and over the phone that achieved highest level of satisfaction

Liaised closely with customers through active listening, use of act that fulfilled needs, answered questions and led to exceptional service, high customer retention and business referrals

PROFESSIONAL EXPERIENCE

Logistics Coordinator ET Transport 2022-JAN2024

Customs Clearance Specialist ET Transport 2021

Sales Associate Winners 2021

Customer service McDonalds 2020

Administrative assistant Pishtazan Travel Company 2016 –2020 Airline Reservation Agent Air Arabia 2014–2016

Travel Consultant Sara Parvaz 2013

Customer Service Persian Hotel 2012

EDUCATION & PROFESSIONAL DEVELOPMENT

Worker Health and Safety Awareness in four Steps Ministry of Labour 2021

ELT Bridge-To-Work Placement

Program 2021

Master of Management 2013

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