Customer Service Quality Assurance
Resume:
Antonina Spatola
Middle Village, NY 11379
Please accept this letter and attached resume as my expressed interest in joining your organization.
As my resume reflects, I have experience in diversified fields. I am dedicated, conscientious and eager to work.
Should you have the need for additional information, or to schedule an interview,
please feel free to contact me at your earliest convenience.
Thank you for your time and courtesy in reviewing this material. I look forward to your forthcoming response.
Sincerely,
Antonina Spatola
Antonina Spatola
75-33 67 Drive
Middle Village NY 11379
OBJECTIVE: I would like to utilize the skills that I have acquired from my past and present work experiences and apply them in a dedicated and productive manner.
PROFILE
Studied Ultrasound · Majored in Cardiovascular Technician
· Clinical experience, Basic Patient Care Skills · Infectious Control Skills Transmission based precautions
· Communication Skills Listening Therapeutic Interactions, Accurate documentation writing in Standard English
· Experienced with medical insurance forms ·Reifying medical eligibility, Customer service experience, answering phones, clerical experience, Management position, Ordering material for office, Basic Office work, Computer experience :changing files into PDF, Filling out medical Registration forms, scanning documentation into medical EMR.·EKG, Holter Monitor, Blood Pressure Monitoring, and Glucose Machine experienced.
Customer service, Quality Assurance, Evaluating CSR’s and coaching CSR”s. Choosing portal calls to place on the portal for sensitive companies. Excel spreadsheets and saving data. Listening for trends and other things during the duration of the call so the CSR can be coached properly. Soft skills and assisting with training new CSR’s that are coming in for the first time. Floor coaching when in the office. Budding system -listening in on live calls to assist the CSR’s better. Process shareholder requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates.Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements. Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer agency processes.Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding.
PROFESSIONAL
Trustworthy
Motivating
Reliable
Professional work ethics
EDUCATION
Francis Lewis H.S 20002002 Freshman & Sophomore
Flushing, NY years
Marlboro H.S 20022003 Junior year
Marlboro, NY
OrangeUlster VoTech 20022003 Principles of Health
Goshen, NY Occupation Program
Francis Lewis H.S 20032004 Senior year graduated
Flushing, NY H.S Diploma
Queens borough CC 20042006 Freshman to sophomore
Bayside, NY
LaGuardia CC 2007-2008 Accumulating credits
Sanford Brown Institute 2012-DMU
EMPLOYMENT HISTORY
Maria Mini 2002-2004 Home Health Care
Marlboro, NY & Home Therapy
Clinical Rotations 2002-2003
Arden Hill Hospital 2002-2003 Experienced in
& The Orange Co Assisting RN's,
Infirmary LPN's, CNA's, PT's
Anthony’s Beauty Salon 2007 Receptionist
Dr. Santa Locascio D.D.S 2007 Receptionist
Dr. Syed Ajmal Husain 2007-2014 Medical Receptionist and Medical Assistant
American Stock Transfer &
Trust Company 2014- present Quality Assurance/ CSR experience.
LANGUAGE
Fluent in English
Fluent in Italian
-Spanish
INTERESTS
Soccer, Museums, Art Galleries, Drawing & Music
REFERENCES
Available upon request
Contact this candidate