Customer Service General Manager
Resume:
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Excellent leadership skills. Versatile skill set with experience in customer service, sales and written and oral communication. Awards in sales building and customer service. Recognized skills in mentoring, mediating between employees, and in leading team projects. Excellent in P& L and exceeding sales projections yearly.
Experience
Area training General Manager, Einstein’s Bagels, Austin, Texas - June 2013 — present
Responsible for the overall management of a responsible for training and development of staff. Inventory and ordering of all store supplies. Customer Service coaching and development. Scheduling of all employee’s in the store. Hiring and selection of all new hires. Providing excellent customer service. Baking experience. Daily maintain in all equipment.
Restaurant Manager, Luby’s Cafeterias, San Antonio, Texas — 2010-2013
Responsible for restaurants daily operations including training and development of all new hire employees. Scheduling and payroll. Inventory and ordering of all products for the store. Ensuring a great customer experience for all customers. Cook and prep experience.
General Manager, Den-Tex Franchise, San Antonio, Texas - 2008-2010
Overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement and a strong commitment to hospitality and guest satisfaction.
General Manager, Denny’s Corporate, San Antonio, Texas — 2002-2008
Overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities training of new G.M.’s coming into the company. Facilitator of all training courses to all restaurants. Was the area training manager. Cook and prep experience.
Customer Service Rep. QVC, San Antonio, Texas – February 1998 – September 1998. Take orders from customers who call in to place their order. Data Entry, Billing entry.
Customer Service Rep. West Telemarketing, San Antonio, Texas. January 1989 – March 1993. Answer phone calls and place orders for customers. Billing and Data Entry.
Education
Northwest Vista College, San Antonio, Texas Fall 2002
Our Lady of the Lake University, San Antonio, Texas — BA in Management, 2007- Missing two minor courses to complete degree.
*Great organizational skills
*Great communicator
*All windows software.
*Proficient in Word, Excel, Power point presentations. Apple software.
*Facilitating new hire and training classes.
*Opening New Stores within the Brand
*Training and Development.
Serv Safe Certification.
Serv Safe Proctor.
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LISA VERHEY
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