Office Manager Team Lead
Resume:
Jacob McCarthy
Mesa, AZ *5204
CAREER OBJECTIVE
Experienced and organized individual with a passion for efficient office operations, seeking an Office Manager position to apply my strong problem-solving skills and ability to multitask in a fast-paced environment, ensuring smooth administrative workflows and supporting team productivity.
WORK EXPERIENCE
WALMART NEIGHBORHOOD MARKET, Mesa, AZ
Team Lead Overnight Stocking, April 2023 - June 2024
Coordinate team of 3-10 to unload merchandise from trucks to ensure product is organized and in its assigned shelf space. Train and monitor new associates, track team trainings, complete management requested tasks, ensure all merchandise stocked, store clean and zoned to company standards, track and monitor important merchandise, reset features, build modulars and cover any other departments as needed. Most nights, I close the store which includes retrieving and dropping registers, ensuring cashiers have completed their closing duties to company standards, responsible for unloading and documenting Lottery daily earnings and turning in all currency for deposits. I also am responsible for opening the store which includes retrieving funds for registers, loading them in the corresponding drawers, loading self check out registers and greeting customers upon opening.
REMI CLEANS, Mesa, AZ
General Manager/Owner, September 2022 - Present
Build marketing campaigns to target clients, optimize and maintain current online presence, hire and train cleaning specialists, quote and create cleaning packages for clients, accounting and payroll.
KAR GLOBAL, Mesa, AZ
Client Service Representative, July 2019 - September 2022
Create reporting to track payments, past due accounts and follow up with the clients regarding account status. Contact clients regarding current load status, any delays or load cancelation. Review and resolve any client (internal and external) concerns. Assist in team duties when needed or when caught up with my duties.
UNEQUIVOCAL DESIGNS, LLC, Phoenix, AZ
Owner/Operator, June 2018 – September 2022
Business branding, marketing, web design, photography, create brochures, coordinate with sign installers, property management and client to ensure proper signage and remain in compliance for location.
JP MORGAN CHASE, Phoenix/Tempe, AZ
Operations Specialist/Customer Assistant Specialist/Loss Mitigation/Relationship Management, October 2009 – May 2018
-Operations Specialist Utilizing Document Perfection Matrix and 10.30 to evaluate procedures and enforce policies. Adhering to timelines set forth to meet and exceed department goals. Review and report opportunities and recommend resolutions verbally. In depth individual account review thoroughly notated on each file.
-Customer Assistant Specialist Responsible for a positive customer experience throughout default assistance process. Manage priorities while meeting Vendor Service Level Agreements timelines. Offer assistance to direct Supervisor with any special projects. Offer assistance to team with meeting Service Level Agreement goals.
-Loss Mitigation SpecialistServed as primary contact for customer seeking assistance with delinquent loans. Accountable for effective communication with customer in both collecting needed information and explaining decisions thoroughly and understandably. Adjusting focus based on pipeline data obtained.
-Relationship Management Served as test group to create processes. Feedback given for program enhancement. Documented and reported issues and resolutions for further department growth.
TITAN MOTORCYCLE COMPANY, Phoenix, AZ
Plant/Project Management, June 2007 – September 2009
Plant Management Accountable for improving effectiveness of plant while minimizing cost of production. Responsible for overall production, quality and management of motorcycles and customer retention.
Project Management Create and blueprint innovative new designs and products. Mitigate project resources and estimate budget. Assess and adjust projects to meet maximum results. Create owners and repair manuals. Train and maintain training manuals to meet federal regulations. Photography for online sales, brochure creating and merchandise management.
MAGAZINE FULFILLMENT SERVICES, Phoenix, AZ
Corporate Manager, June 1997 - January 2006
Cold call telemarking exceeding sales goals consistently. Verifying, closing and payment processing for other telemarketers sales. Training new associates on how to sell, overcome rebuttals, close sales, process and upset payments. Writing and creating scripts, rebuttals, training manuals (for all roles) and eventually managing several call centers. My skills in the phone room environment created an offer to open an operations/corporate office which handled inbound customer support, payment processing, mailing/invoicing, accounting, payroll, hiring, training and all other business needs.
EDUCATION
Yavapai Community College
Prescott, AZ
Completed coursework towards General Degree
Motorcycle Mechanics Institute
Glendale, AZ
Harley Davidson Mechanics (Oct 2002)
REFERENCES
References available upon request
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