Customer Service
Resume:
I have completed my Certificate in Business Studies with Segi and have got solid 5+years’ experience in customer service, sales and content moderation. I am a Skilled customer service executive with Inbound and Outbound exposure. Experienced with strong coaching and relationship-building skills skilled, personal with problem solving skills and with a hardworking mentality. Seeking to apply expertise and extensive experience to take on a challenging new role with a growing team. Personal attributes that I believe I have:
Motivation: Volunteer participation and school results demonstrate high motivation. Customer Service: Assisting with the sale of products at community events hasallowed the development of customer service skills
Exceptional communication skills: Articulate communicator who understands the different communication styles required when working with colleagues or customers. Great attention to detail: My current content moderator duties have required high attention to detail such as, content quality control, Interpret and apply complex policies and guidelines to content and etc. Fast Learner: I am able to adapt to changes very fast and learning new things is my cup of coffee. My lecturers and employers have commended me for my high level of interpersonal skills, naturally engaging personality, my willingness to participate and my dedication to helping out where possible. My motivations include learning new things and the challenge of meeting key objectives. My current managers can be contacted to provide more information about my ability to meet the needs of this job. Experience has taught me how to build strong relationships with all departments in an organization. I have the ability to work within a team as well as cross-team. I can work with the team members to resolve any issues and implement process enhancements, work with the development department to implement new process and functional enhancements. These experiences have allowed me to develop strong time management and organisational skills, which I see as being very important when seeking to work in casual employment.I am looking forward to work in learning and challenging environment, utilizing my skill and knowledge to be the best of my abilities and contribute positively to my personal growth as well as growth of the organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
PUGANESWARI D/O
G.MAGAS PARNE
CONTACT WORK EXPERIENCE
SKILLS
******@*****.***
Good planning skills.
Excellent communication and
interpersonal skills.
Ability to work in team and
individual.
Efficient and Detail-Oriented
Building Customer Trust and
Loyalty
Data Entry and Maintenance
Ability to cope with failure and
learning from mistakes.
106 GROUND FLOOR BLOCK
BTAMAN SRI LEMPAHKM 31/4
JLN KLANG LAMA58100 KUALA
LUMPUR (KL)
CONTENT MODERATOR
Bytedance (Full time)
FEB 2020-FEB 2024
Review content on short-video platforms and conduct the content quality control, make sure the contents comply with local policies, regulations and culture
Handle complaints and reports with respect to users and community
Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines
Identify improvement opportunities in workflow by using daily data analysis and suggest solutions
Analyze the risk level of incidents and assess the safety status of the community and products
CUSTOMER SERVICE EXECUTIVE
SRG Asia Pacific (Full Time)
Maxis Campaign SEPT 2018-JAN 2020
Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’ questions to my best ability
Resolve product or service problems by clarifying the customer’s complaint determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment following up to ensure resolution. Recommend possible products to meet the customers’ needs Prepare product or service reports by collecting and analyzing customer information.
Refer issues and questions to my managers if necessary INBOUND SALES EXECUTIVE
Teleperformance
Field inbound calls and exhibit the correct sales and customer experience behaviours throughout the entire interaction Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
Troubleshoot client products as needed to resolve each call the first time
Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
FEB 2024-AUG 2024
NOVEMBER 2014
EDUCATION
SPM(SMK Desa Perdana)
Certificate in Business Studies
(Segi College)
APR 2015-SEPT 2017
LANGUAGE
REFERENCES
ENGLISH
BAHASA MALAYSIA
TAMIL
Segaran(SME)-Bytedance
Thiyah (SME)-Bytedance
CUSTOMER SERVICE REPRESENTATIVE
Ipsos(Outbound) SEPT 2016-JUNE 2017
Collect customer responses, enter data accurately, code calls appropriately and correctly
Follow communication “scripts”
Places outbound calls to existing customers
Using excel, prepare reports and manage data
Engage in team building activities to help team members understand, embrace, and achieve key performance
indicators
SALES EXECUTIVE
Elements(Part time) JUNE 2016-AUG 2016
Assist shoppers locate the products and goods they desire Stock shelves with goods
Guide and give advice to customers on product selection Participate in stock management and control
Perform cash processing and card payments
Deal with customer refunds
SALES EXECUTIVE
Kitchen Club(Part time) DEC 2015-APRIL2016
Setting sales goals and developing sales strategies. Handling customer questions, inquiries, and complaints. Meeting daily, weekly, and monthly sales targets.
Contact this candidate