Customer Service Data Entry

Tonya Smith

Email: **********@*****.*** Phone: 469-***-****

PROFESSIONAL SUMMARY

Dedicated customer service professional with extensive experience in fast-paced environments. Proven ability to resolve issues efficiently and foster positive relationships with clients. Strong communicator skilled in managing inquiries, providing support, and ensuring customer satisfaction. Committed to delivering exceptional service while maintaining high standards of accuracy and professionalism. Seeking a customer service position where I can leverage my skills to enhance customer experiences.

TECHNICAL SKILLS

Customer Relationship Management: Salesforce, CRM systems

Communication Tools: Microsoft Office Suite, Google Workspace, CSS, Sabre

Problem-Solving: Strong analytical skills and conflict resolution

Data Management: Accurate data entry and record keeping

WORK EXPERIENCE

Norwegian Cruise Line Holdings (Remote)

Casino Service Agent

Mar 2023 - Aug 2024

Delivered exceptional guest service by managing reservations and addressing inquiries.

Processed payments with accuracy, ensuring a smooth experience for guests.

Resolved customer concerns promptly, enhancing overall satisfaction.

Baylor Scott and White Health

Contact Center Specialist 1

Feb 2022 - Mar 2023

Served as the primary point of contact for incoming calls and inquiries, providing frontline support.

Assisted with patient registrations and appointment scheduling, ensuring a seamless process.

Addressed complaints and issues with professionalism, maintaining high customer satisfaction.

Peloton Interactive (Remote)

Member Support Associate

Oct 2020 - Feb 2022

Provided support to members through phone, email, and live chat, resolving hardware and software issues.

Fostered community engagement by building connections with members and addressing their needs.

Documented interactions and feedback to improve service processes.

TripActions (Remote)

Travel Expert

Feb 2020 - Aug 2020

Assisted clients with travel arrangements, providing accurate information and support.

Ensured timely resolution of inquiries, maintaining a high level of customer satisfaction.

Managed communication between clients and internal teams to facilitate smooth operations.

PFSWeb

Call Center Support Rep

Sept 2014 - Feb 2020

Handled customer inquiries through various channels, ensuring effective order processing and issue resolution.

Maintained customer records and updated information accurately in the database.

Trained new employees on customer service protocols and procedures.

REFERENCES

Available upon request.

Contact this candidate