Call Center Data Entry

AG

ADRIANA GUTIERREZ

*************@*****.*** 713-***-**** Houston, TX 77049

Deadline-oriented individual offering many years of dispatch experience in busy call center environments. Pursuing a new role at a company where decision-making, leadership, and conflict resolution skills will be valued. Dispatch assistance

Dispatch Recordkeeping

Vehicle dispatch

Dispatch protocol knowledge

Phone dispatch

Assignments dispatch

Dispatch procedures

Dispatch Coordination

Dispatch protocols

Dispatch teams

Dispatch Communication

Dispatch of drivers

Dispatching experience

Passenger Assistance

Emergency Procedures

Safe Driving

Route Navigation

Vehicle Inspection

Schedule Adherence

Pickup and drop-off scheduling

Clean Driving Record

Delivery Management

Behavior Management

Area knowledge

Traffic law compliance

Fair Logistics Houston, TX

Dispatch

07/2022 - 09/2024

Created daily reports detailing response times, call volumes, and other pertinent information.

Updated records of driver locations, delays, and cancellations. Assigned drivers to appropriate routes based on customer needs. Maintained logs of all incoming calls and assigned tasks. Resolved customer complaints related to service issues or delays. Tracked vehicles using GPS technology and provided real-time status updates as needed.

Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff. Managed a large volume of phone calls while ensuring accuracy in data entry.

Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Ensured compliance with safety regulations and company policies. Conducted regular training sessions for new hires on proper protocols for handling emergency situations.

Scheduled loads according to priority and available equipment. Monitored changes in delivery schedule and communicated changes to customers.

Managed daily delivery and work schedules to maximize coverage. Summary

Skills

Experience

Liaised with customers to provide logistics for drivers and coordinate delivery times.

Prepared daily work and run schedules.

Ordered supplies or equipment to issue to personnel. Mentored junior team members and managed employee relationships. Fair Logistics Houston, Tx.

Delivery Driver

02/2022 - 07/2022

Received daily delivery instructions and route assignments from dispatch. Ensured accurate completion of all paperwork associated with deliveries. Adhered to all applicable traffic laws while driving delivery vehicle. Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Provided excellent customer service by answering inquiries about products or services being delivered.

Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Transported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Handled merchandise in accordance with product handling standards. Delivered rush merchandise on tight schedules to meet customer targets. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Metropolitan Transportation Authority

Houston, Tx.

Transit Bus Operator

07/2006 - 11/2021

Conducted pre-trip inspections of the bus to ensure it was safe for operation.

Monitored passengers to ensure they followed safety regulations and paid fares.

Responded to customer inquiries regarding routes, schedules, and transfers.

Assisted passengers with mobility devices in boarding and disembarking safely.

Enforced passenger rules and regulations while providing courteous service.

Reported any mechanical problems or incidents that occurred during transit operations.

Adhered to all traffic laws including speed limits, stop signs, signals.. Managed time effectively by arriving at stops on schedule according to route times.

Delivered announcements over the public address system regarding route changes or delays.

Assisted customers in locating information about destinations or connecting routes.

Maintained professional demeanor when dealing with difficult customers or situations.

Maintained safe driving habits to protect property and general public on roadways.

Stephen F Austin High School Houston, TX

High School Diploma

Education and Training

06/1997

English:

Professional

Spanish:

Professional

Languages

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