Mortgage Loan Human Resources
Resume:
Sharmis Alterio
Williamsville, NY 14221
Email: ***********@*****.***
Mobile: 716-***-****
WORK EXPERIENCE:
Hobby Lobby - August 2024 – April 8, 2024
Cashier – Part Time
Excellent Customer Service
Operated Cash Register
Worked well with team members
Followed company policies
Worked well with time management
M&T Bank August 2018 – April 4, 2024
Banking Services Operations Associate IV
Prepare and Process Lien Release documents for customers, Internal departments and Third Parties
Prepare Cam Release with the approval from Cam Managers
Train new members the Duplicate Discharge process
Comply with compliance ensuring discharges are sent out to the county in a timely manner
Research timely resolutions of escalated issues for customers (internal and external)
Behave in a leadership role model while building strong working relationships M&T Bank May 2017 – April 2018
Operations Associate III, Lien Release
Learned and mastered the check processing
Order checks for county filing fees, rejections and special orders
Process general ledgers to offset manual checks, redeposits, and customers refunds
Successfully trained new employee on check processing procedures
Helped on updating new check processing procedures
Made suggestions to effectively make the check processing more efficient PHH Mortgage March 2015 – May 2017
Lien Release Specialist
Team Leader: Supervised staff of seven in the Lien Release Department. Trained, guided, and evaluated employee performance to ensure accuracy and timeliness of account postings. Continually make recommendations for procedural improvements to senior management.
Prepare and Process Lien Release documents to be filed with County Recorder’s offices
Research timely resolutions of escalated issues for customers (internal and external)
Research incoming requests from customers, attorneys and title companies
Ability to manage multiple priorities in a timely manner
Created Cover Page per county requirements
E-recorded releases to be recorded with the county
Responsible for overseeing and updating HSBC tracker regarding OOP request on a daily basis
Train and help assist co-workers to ensure our department meets compliance
Behave in a leadership role model while building strong working relationships Selective Staffing Solutions May 2014 – March 2015 Clerical - PHH Mortgage
Research and contact Credit Unions via phone, mail, email or fax Lien Releases
Follow up with Credit Unions if Lien Releases are not received in a timely manner to meet compliance
Data Entry – Recorded Satisfaction, Satisfaction Customer Letters, Rejected Lien Releases, and Indexing
Mail Bundling/Outsourcing
Assist with sending checks with Lien Release documents are mailed to County Recorder’s offices
Help assist co-workers to ensure we are meeting compliance when needed and scanning House Cleaning Genie Inc. October 2014 – January 2015 House Clearner
To be depended on to arrive at work at the prescribed time each day, knowing full that tardiness and absences from work will place hardship on fellow team members and disrupt client cleaning schedules
Performed various cleaning activities, understood and adhered to safety procedures as established
Communicate effectively with team members and clients EDUCATION:
Erie County Community College, Buffalo NY January 2012 – May 2015 HSBC BANK November 2010 – October 2011
Customer Service Representative
Processed customer’s transactions: loan payments, deposits, withdrawals, check cashing, safety deposits & cash advances
Answer incoming calls using proper telephone etiquette
Schedule/confirm customer appointments and processed necessary paperwork
Balanced teller drawer and Automatic Teller Machine (ATM) Bank of Akron July 2008 – November 2010
Teller Service Representative
Answer incoming calls using proper telephone etiquette
Completed customer transactions; including check cashing, withdrawals, deposits, accepting payments and cross-selling
Counted and balanced daily money in cash drawer reporting any discrepancies to Lead Teller
Responsible for opening and closing the drive-thru and ensuring proper procedures First Niagara Bank May 2008 – July 2008
Customer Service Teller
Processed loan payments, deposits, withdrawals, cash advances and redeemed saving bonds
Balanced teller drawer and followed bank procedures to ensure customers privacy Stay at Home Mother July 2005 - May 2008
Cared for the needs of my infant child
Responsible for household daily needs
Charter One Bank, Cleveland, Ohio November 1998 - July 2005 Customer Service Specialist
Responsible for providing service to customers regarding their loan inquires; terms of loan, fee disputes, interest questions and missing payments
Contacted and billed customers, third parties, and internal departments regarding short payoffs via letters or facsimile
Assisted Branch Support in the Call Center and Answered incoming calls using proper telephone etiquette
Charter One Bank, Cleveland, Ohio
Research Clerk
Determined if checks were processed correctly for internal departments, external parties, and customers
Resolved and analyzed check processing concerns in accordance with the department policies
Answer incoming calls using proper telephone etiquette
Processed necessary paperwork
Charter One Bank, Cleveland, Ohio
Teller Manager
Supervised, motivated, and assisted 4 employees to meet individual goals, as well as branch goals
Balanced monthly reports, recorded overages and shortages for the customer service representatives
Answer incoming calls using proper telephone etiquette
Opened new customer accounts in absence of branch manager eliminating inconvenience for customers
Charter One Bank
Teller
Identified customer needs, resulting in the sale of additional bank products
Effectively worked with customers to resolve discrepancies with the bank statements and processed their transactions
Counted and balanced daily money in cash drawer reporting any discrepancy to Head Teller
Answer incoming calls using proper telephone etiquette Education:
Cuyahoga Community College, Cleveland OH September 2002 – December 2004 Completed 18 credit hours
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