Customer Service Call Center

Christine Symons

Professional remote Call Center/Customer Service Agent

Morrisville, PA 19067

*******************@*****.***

+1-878-***-****

Naturally professional at what I do for a living. I have 37 years of experience in these two roles. As well as

Warehouses, Sales in general.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Package Manager

Open way Express Courier - Remote

August 2020 to Present

Inspection and shipping of all packages arriving at my home. Immediately, after our customer’s packages arrive; I report arrival time and inspection for the state of every package once they’ve arrived at my home office. Then I make another report to my HR Manager, to inform him of the timing that each shipment has taken place for customers' packages to safely arrive at their destination Education

Bachelor's in Business Development Management, Office Automation, Computer Science

Southampton, PA

September 1990 to June 1992

Skills

• Courier

• Benefits Administration

• Workers' Compensation

• Delivery Driver Experience

• Payroll

• Recruiting

• Performance Management

• PeopleSoft

• Office Management

• Human Resources

• Customer service

• Conflict Management

• Kronos

• Change Management

• Project Management

• Management

• Interviewing

• Employee Orientation

• Oracle

• Strategic Planning

• Microsoft SharePoint

• Root cause analysis

• Microsoft Office

• Talent acquisition

• Customer relationship management

• Sourcing

• AWS

• Machine learning

• Databases

• HR sourcing

• ATS

• Social media management

• Computer Networking

• Jira

• Microsoft SQL Server

• User Interface (UI)

• Workday

• Quality Assurance

• Business Requirements

• Business Analysis

• Application Development

• SQL

• Java

• HTML5

• Data Warehouse

• Agile

• Tableau

• XML

• MySQL

• JavaScript

• Linux

• Scripting

• Requirements Gathering

• Driving

• Van driver

• English

• Web Services

• Test Cases

• Software Development

• Git

Certifications and Licenses

Pennsylvania State Anti Money Laundering Certificate August 2018 to Present

Anti Money Laundering Certification for licensing

Assessments

Technical support — Completed

May 2019

Applying protocols to identify errors and solutions to maintain system function. Full results: Completed

Spreadsheets with Microsoft Excel — Completed

January 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Customer service — Completed

February 2021

Identifying and resolving common customer issues

Full results: Completed

Call center customer service — Completed

March 2021

Applying customer service skills in a call center setting Full results: Completed

Customer focus & orientation — Proficient

February 2021

Responding to customer situations with sensitivity Full results: Proficient

Social media — Completed

February 2021

Knowledge of popular social media platforms, features, and functions Full results: Completed

Indeed Assessments provide skills tests that do not indicate a license, certification, or continued development in any professional field.

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