Customer Service Representative
Resume:
Alyssa Griffin
Customer service / Paraprofessional
Jacksonville, FL 32207
*****************@*****.***
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.
• I am very observant and strive for professionalism.
• I am a dedicated individual to succeed with set goals.
• Fast pace, with a organized work ethic.
• Profession in education, and child care.
• Profession with high expectation of customer service.
• Management and Lead duties
• Certified foster parent
Authorized to work in the US for any employer
Work Experience
Special Education Paraprofessional
Duval County Public Schools-Jacksonville, FL
Present
Customer Service Representative
TJX Corporation (Home Goods)-Jacksonville, FL
Present
Paraprofessional
River City Science Academy Intracoastal-Jacksonville, FL August 2022 to August 2023
Kindergarten, paraprofessional and in-house sub. Ended contract of 2022-2023 after having a baby! Daycare Teacher
TOTAL LEARNING CENTER-Jacksonville, FL
January 2022 to August 2022
Shift Lead
Once Upon a Child-Jacksonville, FL
2021 to 2022
Customer service specialist Supervisor
DICK'S Sporting Goods-Jacksonville, FL
May 2020 to September 2021
Shift lead for front end of cashiers. In charged of customer satisfaction lead roll. Customer Service Representative II
Teleperformance-Sierra Vista, AZ
October 2018 to April 2020
Create confidence and excitement to equip all of our athletes/ customes to achieve their dreams. I have a mentor position (supervisor), where I handle escalated calls.
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties
• Monitored claims and physician-related services
• Handled billing issues and order inquiries
Education
High school or equivalent in Psychology
Grand Canyon University
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• American Sign Language
• Supervising experience
• Technical support
• Shift management
• Computer literacy
• Special Education
• Account Management
• Computer Networking
• Experience Working With Students
• Mentoring
• Teaching
• Business coaching
• Classroom Management
• Developmental Disabilities Experience
• Childcare
• Customer service
• Shift management
• Restaurant experience
• Cash handling
• Communication skills
• Property management
• Sales
• Hospitality
• Early childhood education
• Quick service & fast food restaurant
• Preschool experience
• Childhood development
Certifications and Licenses
Behavior Support
Present
Paraprofessional
Psychotropic Medication
Present
Foster Parent Training
Caring for children: Florida Welfare
Present
Foster Care Certification
Driver's License
ServSafe
Professional Educator License
Child Development Associate Certification
Teaching Certification
Food Handler Certification
CPR Certification
Contact this candidate