Customer Service Social Media

SIMRANJIT KAUR

* **** ******, *********, **, N*S 5G9

Cell: +1-437-***-**** Email: ****************@*****.***

OBJECTIVE:

Energetic and customer-focused individual seeking a position at workplace where I can contribute to a positive team environment and provide excellent customer service. Eager to bring strong communication skills and a commitment to delivering quality food and beverages to a dynamic role.

AVAILABILITY: Eligible to work Full time, also ready for weekends if needed.

EDUCATIONAL QUALIFICATION

Human Services Foundation January 2024- August 2024

in Conestoga College (Brantford, ON)

Diploma in Business & Management July 2019- August 2021

In IEC University (India)

12th High School with Non-Medical March 2018 – March 2019

In SBBS Senior Secondary School (India)

WORK EXPERIENCE

Cashier and Store Associate November 2023 – June 2024

Sobeys Brampton, Ontario,CA.

Greet customers warmly and ascertain problems or reasons for calling.

Assist with order placement or other related services.

Receive and process warehouse stock products (pick, unload, label, store)

Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).

Resolve customer complaints via phone, e-mail, or social media.

Assisted in inventory management, restocking supplies.

Handled cash, credit, and debit transactions accurately and efficiently.

Promoted store loyalty programs and upsell items to increase sales.

Managed refunds, exchanges, and voids according to store policy.

Helped clients choose products and gave them details about deals and promotions.

Prepared daily sales reports and balanced the cash drawer at the conclusion of each shift.

MEAT CUTTER

Maple leaf, Brantford (ON )

November2023 – September 2024

#Duties and responsibilities :

- Cut, trim, and prepare various types of meat according to customer specifications.

- Ensure proper portion control, weight, and cuts for display and sale.

- Maintain cleanliness and organization of the meat department, including tools, equipment, and work areas.

- Adhere to safety and sanitation guidelines, ensuring compliance with health regulations.

- Monitor product quality and freshness, discarding or repurposing items as needed.

- Provide excellent customer service by answering questions and fulfilling special requests.

- Package, label, and price meat products for display or customer orders.

Looking to positive response…….

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