Customer Service Data Entry

Tasha L. Griffin

651-***-**** linkedin.com/in/tasha-griffin-273aa992/

*************.**@*****.***

“Tasha is an enthusiastic and dedicated employee who consistently approaches her work with a strong sense of responsibility. She is goal-oriented, always striving for excellence, and demonstrates a proactive attitude by asking thoughtful questions to ensure she delivers high-quality results.” – Tamiko Moore, Sr. Servicing Analyst Pulte Mortgage

Highly motivated director-level professional displaying passion for building relationships and sales as tactical business leader. Thought leader leveraging problem solving and critical thinking capabilities to usher in new protocols creating measurable augmentations. Dedicated leader recognized for customer service, supporting key events, directing teams, and streamlining success for special projects. Business Administration & Planning – Financial Services – Medical Administration - Event Management – Team Leadership –Program & Project Management –Contract Negotiations – Creative Problem Solving – Public Speaking – Customer Service Professional Experience

Medical City Plano, TX 2024 – Present

Administrative Assist Nurse Supervisor Office/Patient Safety Attendant/Transporter Customer Service/Communication/Interpersonal Skills

Completes position responsibilities by following established guidelines and protocols within the appropriate time frame

Provides general administrative support for executives including typing, data entry, answering phones, making copies, scheduling meetings, handling travel arrangements and submitting expense reports

Maintains a direct line of sight with patient at all times, including while family and/or visitors are in the room.

Accompanies patient and ensures patient safety during transportation, testing, and procedures occurring away from the patient’s normal environment.

Establishes a safe, risk-free patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention. Performs room assessment regularly and after any visitations.

Creates clear, accurate documentation on patient status and activity during the shift.

Assisting in creating, providing appropriate access base on employee need, and ensuring new employees/travel contract employees receive badges for access to assigned areas.

Performs other duties as needed when not providing direct patient observation. Assists nursing staff with tasks such as transporting patients, delivering equipment and supplies, transporting specimens, delivering patient trays, answering phones, and assisting visitors.

Maintain clear and effective communication with nursing staff, radiology staff and other healthcare professionals to coordinate patient transportation. Verify patient identification and match patients with appropriate paperwork, armbands and medical records to ensure accurate documentation and continuity of care. Understands and follows fall prevention and hand-off communication in the performance of all tasks.

Patient Transport: Safely and efficiently transport patients to and from designated locations within the hospital, adhering to established protocols and safety procedures this includes transporting patients via wheelchair, stretcher or bed as necessary. Provide transportation of patients throughout the Emergency Department to help overall patient discharges.

Maintains a clear transfer sheet to include the following: IV Fluids, if/when patient is oxygen dependent, Foleys, Drains, Full-Code, and any high-risk medications.

Completes other duties as assigned

Envision Imaging Plano, TX 2022 – Present (PRN) Patient Care Technician III

Operated and maintained GE MRI machines (1.5 Tesla and 3.0 Tesla), including changing coils to accommodate different imaging requirements, contributing to high-quality diagnostic outcomes.

Assisted with CT patient preparation and procedures, ensuring accurate positioning and optimal imaging conditions.

Delivered comprehensive patient care by obtaining and recording patient history, preparing patients for procedures, and providing compassionate support throughout their visit.

Managed patient logistics to streamline workflow and reduce wait times while also maintaining and stocked supply rooms to support uninterrupted patient care.

Griffin Estates Plano, TX 2020 – Present (as need bases) Principal & Independent Contractor

Provided strategic financial consulting to clients, offering tailored solutions to help them achieve their financial goals and objectives, resulting in increased client satisfaction and loyalty.

Led client engagements from consultation through service delivery, demonstrating strong organizational and time management skills while managing multiple projects simultaneously

Performed notary services, including the notarization of legal documents, traveling to various client locations to en- sure timely and accurate document processing.

PHH Mortgage Services (formerly Ocwen Loan Services) Coppell/Addison, TX 2014 – 2019 Management Roles: Senior Bankruptcy Specialist, Senior Customer Service Resolution Agent Managed high-value loan portfolios ranging from $30,000 to $1.5 Million, consistently achieving 100% QA and NPS scores, leading to multiple promotions.

Led and mentored a team of 46 agents across multiple locations, providing virtual coverage and ensuring seamless operations in the Customer Care Center and Bankruptcy departments.

Mitigated legal and financial risks for the company and investors by applying complex financial products and toools to complete time-sensitive projects and manage bankruptcy timelines.

Improved operational efficiency by collaborationg across departments, recommending process updates, and implementing changes that enhanbced customer experience and company workflows.

Excelled in customer service, consistently ranked as a top agent globally for bankruptcy management, with accolades including Gold and Silver Star Awards and multiple 100% QA scores Awards & Recognitions

Top 5 Agent Globally for Bankruptcy Management

Gold Star Top Agent Silver Star Second Top Agent (12 consecutive months)

Team Player Above and Beyond Expectations Award

Hidden Figures Award Honorable Mention (Peer-voted)

Customer Calls selected as Global Training Tools for agents and team leads Loan Services (formerly GMAC Mortgage, LLC) Coppell/Addison, TX 2011 – 2014 Relationship Manager III

Delivered exceptional customer care by cultivating personalized relationships with a portfolio of 150 borrowers, ensuring top- level service during loss-mitigation and foreclosure processes.

Expertly managed loan modifications and non-foreclosure liquidation options, pre-qualifying customers according to FNMA, FHLMC, GNMA, FHA, VA and private label guidelines.

Executed and ensured strict compliance with underwriting standards and investor guidelines, consistently monitoring risk to detect potential fraud and reviewing appraisals and BPOs for accuracy.

Acted as a key liaison between customers and underwriting teams, clearing process hurdles and providing clear communication on modification approvals, denials, and alternative assistance options.

Supported foreclosure prevention through short sales, deeds in lieu of foreclosure, and by answering foreclosure-related inquiries when loss mitigation efforts were successful.

Handled escalated cases with a proven track record of positive resolutions, contributing to high customer satisfaction and retention.

Awards & Recognition

Top 10% of Agents in Dallas, Texas and Waterloo, Iowa, recognized for exceptinal performance, leadership, and adherence to compliance in Relationship Manager roles.

Education, Additional Certifications & Technical Proficiencies Tesla Institute of MRI Technology

Associates of Arts – Dallas College

Compliance with the Americans Disabilities Act – GLBC Privacy Notice – Equal Credit Opportunity Act – Foreign Corrupt Practices Act – SCRA –Anti-Money Laundering –Fair Lending and Responsible Servicing – Information Protections Awareness – Community Reinvestment Act – Fair Credit Reporting – SPOC Training – Loss Mitigation – Bankruptcy Training Management – Texas Secretary of State Notary – BLS Provider

Office Productivity & Collaboration:

o Microsoft Office Suite: Proficient in Word, Excel, Access, PowerPoint, and Outlook for documentation, data analysis, Epic and presentations.

o Communication & Collaboration Tools: Skilled in using Microsoft Teams, Skype, Instant Messaging, Google Docs, and Zoom to facilitate team collaboration, virtual meetings, and online training. Financial & Loan Servicing Systems:

o Loan Processing & Servicing Platforms: Expertise in Fiserv, LPS, RealServ, CMS, MSP, Equator, and iDesk for managing loan portfolios, processing modifications, and handling loss mitigation. o Legal & Compliance Tools: Experienced with Pacer and iCase for managing legal documentation and ensuring compliance with regulatory standards.

Customer Service & Call Center Technologies:

o Customer Relationship Management (CRM) Tools: Proficient in Dialer Systems and Screen Toggling for managing customer interactions, improving response times, and enhancing service delivery. o Data Management & Reporting: Advanced skills in using Excel Spreadsheets and online systems for tracking, reporting, and analyzing customer data.

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