Mental Health case manager, Medical office/patient coordinator
Resume:
Angela Oldroyd
***************@*****.*** 385-***-**** Pleasant Grove, UT 84062
Allow me to quickly introduce myself!
I am hard working, enjoy teamwork as well as working independently and taking initiative. I am aware that there may be areas that I am not familiar with, I am excited and eager to learn. I am not afraid to ask questions and am happy to provide help to co-workers. I communicate with co-workers in a clear, concise, respectful manner. I strongly uphold professional work boundaries. I believe in surrounding myself with role models who will hold me to a high standard. I have raised a family of four children and believe in planning ahead, and being organized is important to achieve healthy balance of work and family Employment history and Experience
-Case manager at New Roads Behavioral health (03/2021-11/2022)
- Initially worked as a mentor and was promoted
quickly to case manager. I worked alongside client’s therapists and medical staff to cultivate the best treatment plan for each client. This is a residential facility. I hold a current CPR certification. For any work references on my behalf at this place of
employment please contact Lindsey Seamons at
• Client support throughout RTC stay
• Lend support to parents/family members
of clients- if ROI was in place.
• Group therapy- (seeking safety, thinking
errors)
• Health history documentation
• Care coordination
• Conflict resolution
• Facilitated in court cases if needed.
• Case management tracking
• Assisting client transition by working with
client/family to secure aftercare social
security resources, current identification
so client could restore employment along
with aftercare and community outreach
• Dealt with high acuity clients.
• Assessed packet work during weekly
meetings between case manager and
client. Also, addressed any concerns the
client had regarding peers, therapists and
other staff and encouraged them to
exercise effective communication ski
-Sales setter and closer for various call center floors. (2013-2016)- I have a lot of experience in sales. I’ve worked for a couple of sales teams. One being a sister company of Rexall Pharmaceuticals, which included health and weight loss coaching coupled using Rexall Pharmaceutical nutritional products.
-Utah School of Phlebotomy- (2012)- Two months of schooling and six-week externship completed afterward.
-Dr. Joseph E. Berg M.D. Plastic Surgeon- (now deceased). (2007-2010)- Secretary, scheduling appointments, Assisted clients with any preoperative questions as well as post-op instructions. Would relay to Dr. if they were concerns outside the normal post-surgical expectations.
-Plastic Surgery Institute: (02/2000-10/2000)- Cultivated positive relationships with patients to help facility satisfaction, thoroughly go over pre and post-op instructions with patients, was present during, consultation, pre as well as post op, limited suture removal, laser hair removal, ensured that if patient was having a procedure that insurance was covering any amount of the operation that pre-authorization was taken care of smoothly before surgery day, ensured that implants were delivered to appropriate surgical center. Resigned due to preterm labor resulting in my baby arriving 1 month early.
-Internships: Orem community Hospital mother/baby and nursery, Pediatric care under Ronald Jones, during high school in lieu of classes at high school classes. My physiology/anatomy teacher (Denise Abbott) was a registered nurse before teaching and ran the program of internship to students who displayed interested in entering the medical field post high school.
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