Customer Service Excellence

Jung Hwang

Adjuster

678-***-**** ***********@*****.*** Cumming, GA 30040

PROFESSIONAL SUMMARY

Dynamic leader with a proven track record at Jungin Painting LLC, adept in staff management and customer service excellence. Leveraged team leadership and time management skills to mentor employees and enhance operational efficiency. Achieved significant improvements in customer satisfaction and employee training effectiveness, showcasing strong verbal communication and multitasking capabilities. SKILLS

Team Leadership Time Management Staff Management Verbal and written communication EXPERIENCE

MANAGER, cumming, georgia

jungin painting llc, August 2019-Present

• Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

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• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities. INSTRUCTER, atlanta, GA

Moonkkang academy, August 2015-August 2017

• Helped students understand difficult concepts with hands-on learning and group projects.

• Facilitated group activities and discussions.

• Provided feedback to students to enhance academic growth.

• Prepared class sessions and assignments, helping students grasp course content and integrate learning outcomes.

• Encouraged active participation from all students through hands-on activities.

• Monitored student progress and adapted instruction accordingly.

• Communicated effectively with administrators, colleagues, parents and guardians, and community members.

• Maintained accurate records of student performance data and attendance records.

• Created assessments to evaluate student progress and comprehension levels. DELI CLERK, duluth, georiga

publix, April 2013-April 2015

• Sliced and weighed deli meats and cheeses for customer purchase. Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.

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• Operated meat slicing equipment safely and followed established safety protocols.

• Promoted deli specials and new products to customers.

• Performed opening and closing duties including setting up displays and cleaning counters.

• Trained new employees on deli operations and customer service best practices.

• Maintained a clean and organized work area by sweeping, mopping, and stocking shelves.

• Took orders, answered questions, and performed suggestive selling. EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN COMPUTER INFORMATION SYSTEMS CANDIDATE, Alpharetta

gwinnett tech, Expected graduation May 2026

CERTIFICATIONS

• Pre adjuster

LANGUAGES

English

Native

• Korean

Advanced

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VOLUNTEER EXPERIENCE

STUDENT VOLUNTEER, duluth, georgia

peacemakers Presbyterian

• Worked collaboratively with team members to develop strategies for successful completion of projects.

• Developed strong working relationships with personnel and peers.

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