Customer Service Representative

Ginamarie Borzelleri

631-***-****

***********@*****.***

Experience

Customer Service Representative, Mosquito Joe, Quogue, NY

March 2024 – June 2024

• Usage of proper phone etiquette to aid customers.

• Knowledge of chemicals used to treat mosquitoes, fleas, and ticks.

• Accurate entry of data into the company’s systems.

Sales Floor Associate, Marshall’s Department Store, Shirley, NY

August 2023 – January 2024

• Offers knowledge and support of the store to aid customers.

• Usage of a POS system, accurately completing transactions and handling money.

• Keeping the store in an organized state, making it easy for shoppers to get their goods.

Sales Associate, Kum & Go Convenience Store Chain, Adrian, MN

March 2022 – September 2022

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Built relationships with customers and community to promote long term business growth. • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Replenished hot food service area in accordance with designated timelines to ensure freshness to the customer

Customer Service Associate, Indian Island County Park, Riverhead, NY

May 2021 – August 2021

• Greeted customers and offered assistance with selecting campsites, explaining and finding amenities, and completing purchases.

• Answered questions about park policies and addressed customer concerns.

• Enrolled and renewed customers green key membership in accordance with County guidelines.

• Used POS system to process sales, credits, online orders, and membership activations/renewals.

• Contributed to team objectives in fast-paced environment

Education

September 2017 – June 2021

High School Diploma, William Floyd High School

Skills

• Positive Customer Engagement

• POS System Operations

• Checking Inventories Verbal and Written Communication

• Adapt to Diverse Groups

• Returns and Refunds

• Listening Skills

• Store Opening and Closing

• Conflict Resolution

• Product and Service Sales

• Restock Shelves

• Teamwork and Collaboration

• Multitasking Strengths

• Speaking Clearly

• Independent Judgement

• Accurate Data Entry

Additional Information

Systems Proficiencies

• MS Office (Word, Excel, Outlook, Powerpoint)

• Google Drive (Docs, Sheets, Slides, Forms)

• Windows Systems

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