Medical Office
Resume:
Salumeh Rahmani
Richmond Hill, On, L4C 5C1
**************@*****.***
PROFESSIONAL SUMMARY
Highly motivated Customer Service Associate with a proven track record of delivering exceptional service by actively listening to customers and addressing their needs efficiently. Adept at driving sales in both high and low traffic periods, demonstrating reliability and resourcefulness in all tasks. Detail-oriented with extensive experience in inventory management and product display maintenance. Committed to keeping a well-organized and clean store environment. Skilled in resolving customer issues with patience and a professional demeanor.
SKILLS & ABILITIES
Excellent communication and customer service skills. Ability to work under pressure.
Active listening skills.
Team Management.
Organized.
Multitasking.
Focused on Customer Satisfaction.
Flexible schedule.
Strong communication skills.
Ability to work under pressure.
Demonstrated Interpersonal Skills.
Leadership.
EMPLOYMENT HISTORY
Medical Admin at Dr. Foot Clinic
2021 to 2024
Supervised and coordinated daily activities of patients, ensuring smooth operations and high-quality patient care.
Managed daily schedules, delegating responsibilities to ensure efficient workflow. Organized patient records for healthcare providers, maintaining accuracy and confidentiality. Scheduled all follow-up appointments, optimizing clinic scheduling and patient flow. Implemented cost-control measures, reducing and managing clinic expenses. Assisted in preparing patients for treatment, including guiding them to treatment areas. Demonstrated strong organizational skills and attention to detail in all tasks. Exhibited excellent time management and strategic planning abilities. Greeted and checked in patients, processed co-pays and deductibles, entered treatment charges, verified insurance information, and obtained authorizations. Delivered outstanding customer service, scheduled appointments, answered phone calls, filed charts, and provided necessary information to insurance companies. Managed billing for all therapy providers, maintaining orderly medical charts for therapists. Handled all office duties in the therapy office, coordinating activities across the clinic. Coordinated schedules, made appointment confirmation calls, procured insurance authorizations and co- pays from patients, and managed patient check-in and check-out processes. Manager for Walk ‘N Comfort Footcare
2019 to 2021
Managed staff by preparing work schedules and assigning specific duties. Oversaw activities related to product manufacturing and service provision. Disposed of damaged or defective products or returned them to vendors. Received and counted stock items, recording data manually or using a computer. Handled expenses and managed budgets, ensuring efficient financial operations. Ordered supplies to maintain adequate stock levels and support business needs. Foot Solutions Pedorthist
2014 to 2019
Trained in assessing and fitting difficult foot problems such as bunions, hammer toes, plantar fasciitis, and others.
Provided specialized customer care for unique foot issues, ensuring comfort during shoe and orthotic fittings and purchases.
Effectively communicated product information to customers regarding quality, value, and style. Built customer confidence by attentively listening to concerns and providing appropriate feedback. Educated customers on product and service offerings, assisting in selecting products that best suited their personal needs.
Greeted customers in a friendly and polite manner, fostering positive interactions. Interacted with customers to provide comfort solutions, demonstrating comprehensive product knowledge. Monitored inventory levels and stock, ensuring availability of products. Educated customers about current promotions and advertisements, maximizing sales opportunities. Processed customer transactions at the cash register, handling payments and issuing receipts accurately. Conducted merchandise checks and pricing to maintain inventory accuracy. Contributed to team sales goals on a daily basis.
Continued to enhance knowledge related to the business and solutions for foot and joint pain.
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