Customer Service Quality Assurance

Candy Conley

Phone: 442-***-****

Ridgecrest, Ca 93555

Email: ************@*****.***

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Also knowledgeable in Customer Service. SKILLS:

● Dusting furniture

● Room Turnover

● Department Coordination

● Sweeping and mopping floors

● Staff training

● Inventory restocking

● Chemical cleaners

● Improving employee engagement

● New program implementation

● Quality assurance and control

● Report generation

● Job assignments

● Resolve complaints

● Organize work schedules

● Safety risk management

● Motivate staff

● Administrative oversight

● Customer service

● Applicant screening

● Disciplinary action

WORK HISTORY

Walmart Supercenter 12/2023 to current

● Customer service

● Cash management

● Money services

● Zoning stores

● Refunds and exchanges

Housekeeping Supervisor 03/2022 to 12/2023

● Communicate repairs to maintenance staff

● Worked with front desk to respond promptly to all guest request

● Assigned housekeeping staff to specific rooms based on abilities and daily requirements.

● Adhered to safety protocols by enforcing proper equipment usage.

● Increased employee performance through effective supervision and training.

● Improved process efficiency through effective inventory control in alignment with client standards.

Care Giver 01/2016 to 06/2018

Paul Bleigh-Hannibal, MO

● Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

● Assisted client with daily living needs to maintain self-esteem and general wellness.

● Built strong relationship with client to deliver emotional support and companionship.

● Cleaned houses, ran errands, and managed laundry.

● Provided safe mobility support to help patient move around personal and public spaces

● Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.

● Changed dressings and bandages to maintain proper healing and sanitary measures. Level one medication aid 06/2015 to 09/2017

Harold and Louise Hannibal MO

● Performed patient service duties by communicating directly with the patient, answering questions, and assisting with concerns.

● Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.

● Maintained patient confidence and protected facility by keeping information confidential.

● Assisted with showers

● Assisted with dressing, grooming, and feeding needs helping to overcome and adapt to mobility restrictions.

● Took patients vital signs, height, and weight measurements

● Monitored glucose levels

● Cooked tasty nourishing meals for patients to promote better nutrition.

● Administered prescribed drugs to high-volume patient caseload. CNA 12/2013 to 5/2016

Levering Regional Healthcare

● Answered call lights and supported patient comfort and safety by adjusting bedrails and equipment.

● Promoted good oral hygiene by aiding patients with bathing, shaving, and teeth brushing.

● Assisted with feeding and monitored food intake to help patients achieve nutritional objectives.

● Reduced risk of patient infection and cross contamination by cleaning and sterilizing equipment.

● Cared for residents in assisted living facilities and delivered high quality support to meet needs.

Store Manager 01/2010 to 06/2012

Rubas General store/ New London, MO

● Managed inventory control, cash control, and store opening and closing procedures.

● Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

● Maximized sales and minimized shrinkage through excellent customer service adherence to standard practices.

● Rotated merchandise and displays to feature new products and promotions. Education 05/1998

High school Diploma/ general studies

Knox County R1, Edina, MO

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