Customer Relations Fiber Optic

Michael Highfill

Cell 470-***-****

*****************@*****.***

Objective

Diligent Fiber Foreman with 18+ years of experience installing fiber optic cable, both on elevated poles and beneath ground level to expand networks and increase customer base. Systematic troubleshooter with acute spatial awareness in navigation of physical issues with fiber-optic connections, adhering to tight project deadlines and assuring customer satisfaction. Adept at splicing cables, building boxes and testing systems. Knowledgeable about telecommunication systems layouts, safety protocols and regulatory requirements. Highly organized and detail-oriented with a remarkable work ethic

Profile

Nearly 8 years’ experience in project management.

Ability to direct complex projects from concept to fully operational status.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with staff, volunteers, and board of directors.

Employment

Fiber Splicing Foreman 2, Verticom dba Network Connex, 2018-Present

Accountable for the site safety, quality, schedule, and cost on assigned projects.

Responsible for assuring availability of resources with proper expertise and tools to support assigned construction project execution.

Serves as main point of contact between Project Manager and crew members.

Responsible for overseeing 4-5 crew members.

Reconcile construction activities.

Reports project status and performance data as required to management.

Inspect completed work to ensure that all tasks pertaining to construction were performed to company/customer quality standards.

Prepare closeout documentation for each phase of the job as completed.

All K Electric 2018-Present

Lead Commercial / Residential electrician.

Technician / Splicer, Network Cabling Infrastructure, Inc., 2016-2018

Senior Fiber Splicer

Trouble shooting

Customer relations

Testing and analyzing

Technician/Splicer, Telecom Fiber Communications, 2015-2016

Senior Fiber Splicer

Trouble shooting

Customer Relations

Testing and analyzing OTDR Traces

Technician/Splicer, Lightride Communications, 2011- 2015

Project Managing

Customer Relations

Building Fiber Optic Networks

Technician/Splicer, FiberTech Communications, 2007-2011

Building Fiber Optic Networks

Customer Relations

Troubleshooting

Crew Leader

Relevant Experience & Accomplishments

Program Coordination

●Certification of Land Disturbance for state of Georgia

●Certification of Fiber Optic Testing and Analyzation

Management/Supervision

●Directed recruitment and retention of supervisors and staff of 42 employees.

●Trained, supervised and evaluated staff, coached improvement management skills.

●Resulted in multilateral staff achievement of work objectives.

●Successfully refined and implemented new projects.

Education

●South Gwinnett High School, 1993-1997

-References available upon request

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