Human Resources Sales Manager

Permanent Address Francesca De La Cruz ************@*******.***

*** **** **. *****: 508-***-****

Dighton, MA 02715

Professional Objective:

To secure a position in your team, demonstrating administrative support, tireless work ethic, and task focus simultaneously creating an appropriately challenging work environment as a goal oriented team player. As well provide “best fit” solutions while implementing a progressive management career. Education: Providence, RI

Johnson & Wales University

Bachelor of Science, Human Resources & Business Administration Work Experience:

SALES MANAGER

Oct-09/Nov-10 Macy’s Aventura, FL

• Meet daily credit & department goals

• Keep presentable visual merchandising

• Perform daily audits

CONCIERGE

Nov-10/Aug-11 Aventura Mall Aventura, FL

• Assist customers with information of the mall and local events

• Promote the Master card Program to Elite customers

• Carry out any extra tasks requested by management SENIOR LAB ASSISTANT

Sep-09/Aug-11 Johnson & Wales University Miami, FL

• Manage computer lab daily operations

• Manage scheduling & monitor lab supplies audits

• Troubleshoot classroom support issues over the phone GENERAL MANAGER

Aug-11/Mar-12 Tropical Food Market Somerset, NJ

• Monitor purchasing and sales operations for all departments

• Book keeper

• Receiving of merchandise

• General H.R. operations

• Troubleshoot PDA and POS systems

THIRD SHIFT KEY SUPERVISOR

June-12/Sept.-12 Goodwill Industries Albany, NY

• Train, develop, and supervise team members

• Keep abreast of merchandise knowledge, industry trends and competitive pricing

• Ensure statistical counts

May-13/present CONTACT CENTER OPERATIONS SUPERVISOR D2G Group LLC Fall River, MA

• Maintaining records of sales data

• Audits/ Manage monthly weekly reports

• Train new hires

• Solo Generix, ERP, Salesforce experience

References Available Upon Request

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