Customer Service Data Entry
Resume:
NICOLE HUMPHRIES
443-***-**** *******************@*****.*** Pasadena, MD 21122 01/03/1981
Detail-oriented adaptable professional with excellent organization, communication, interpersonal, and creative thinking skills. Highly experienced providing various logistical support as well as proficiency in MS Office Suite. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Focused student with knowledge of customer service, data entry, and records management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as detail-oriented by my peers, I can be relied upon to help your team achieve its goals.
career objective
experience
FOOD AND BEVERAGE SERVER
Severna Park Taphouse, Severna Park, MD
Aug 2019 - Present
Handled large volumes of cash
transactions accurately and efficiently
while adhering to company policies
regarding cash management.
•
Attended and participated in company-
wide training sessions and department
staff meetings.
•
Trained new employees on menu items,
proper handling of food, sanitation
protocols, and cashiering techniques.
•
Maintained an organized work area,
ensuring all items were properly stocked
and stored according to health code
regulations.
•
Checked identification for guests
purchasing alcohol beverages to ensure
compliance with legal drinking age
requirements.
•
Answered telephones to take
reservations or to-go orders.
•
May 2023
BACHELOR OF SCIENCE (B.S.) IN
PSYCHOLOGY
University of Maryland Global Campus,
Adelphi, MD
Awards & Honors
Extracurricular Activities
education
Graduated Magna Cum Laude, Dean's
List each semester attended
Member of Phi Kappa Phi Honor Society
CADRE MANAGEMENT SPECIALIST
Anticipated customer and restaurant
needs by evaluating environment.
•
Developed strong communication and
customer service skills while working as
a Food and Beverage Server in a fast-
paced environment.
•
Retained thorough knowledge of menus
and current specials to inform guests.
•
Promoted clean, safe and neat
environment to foster pleasant dining
experiences.
•
Memorized frequent customer
preferences to build relationships and
loyalty.
•
Assisted with training new wait staff
members to ensure proper procedures
were followed at all times.
•
Monitored guest satisfaction levels
throughout meal services by observing
interactions between servers and
customers.
•
Suggested additional items to
customers to increase restaurant sales.
•
Followed operational policies and
procedures to maintain safety.
•
Consistently followed standard
operating procedures for opening and
closing the restaurant each day.
•
Proactively addressed any customer
issues or complaints in a polite manner
while remaining professional at all
times.
•
TEAM DIRECTOR
Pure Romance, Loveland, Ohio
Sep 2011 - Jan 2018
Assisted in the recruitment and
onboarding of new team members.
•
Organized meetings, workshops and
events to increase team collaboration.
•
Facilitated regular meetings with the
team to discuss progress towards goals
and identify areas for improvement.
•
Promoted and marketed personal
business to award winning levels both
on the national company wide level and
local team upline level.
•
Addressed and resolved client or
customer inquiries to foster superior
•
standards of service.
Developed and implemented team-
building strategies to improve morale
and productivity, including but not
limited to appropriately incentivizing
team members based on personal goal
level as well as team wide level.
•
Coached team on how to use new
technologies such as the Consultant
Online Office to manage sales, training,
and customer records as well as track
goals and incentive programs.
•
Encouraged employees to take initiative
in problem solving activities.
•
Established a culture of continuous
learning by organizing training sessions
on relevant topics such as new product
launches, marketing, customer care, and
incentive programs.
•
Implemented and developed
operational standards, policies and
procedures.
•
Analyzed performance data to identify
areas of improvement.
•
Assessed individual performance
regularly against established metrics
and provided constructive feedback
accordingly.
•
Established team goals, objectives and
strategies for success in sales and team
building based on individual and overall
team goals.
•
Ensured compliance with company
policies, safety regulations and legal
requirements.
•
Addressed customer questions and
recommended appropriate products
and services to increase satisfaction.
•
Coached individuals to develop their
technical knowledge as well as soft skills
such as communication, teamwork.
•
Mentored and coached team members
to ensure successful performance.
•
Maintained frequent interaction with
senior management to measure goal
achievement and determine areas of
improvement.
•
Managed resources optimally while
keeping costs under control in order to
maximize profits.
•
Demonstrated leadership in managing
teams of up to 30 team members,
utilizing effective problem-solving
techniques, individual coaching, and
team coaching.
•
HIRING ASSISTANT/RECRUITING
SUPERVISOR
Kohl's, Bowie, MD
Jan 2000 - Jun 2001
Informed job applicants of details such
as duties and responsibilities,
compensation, benefits, schedules,
working conditions, and promotion
opportunities.
•
Participated in phone and in-person
interviews to determine final candidates
for consideration.
•
Conducted reference checks and
background checks on applicants.
•
Participated in developing innovative
ways to attract passive job seekers.
•
Obtained information on work history,
training, education, and job skills.
•
Developed and maintained relationships
with key hiring managers to ensure
successful recruiting processes.
•
Prepared and maintained employment
records related to events, such as hiring,
termination, leaves, transfers, and
promotions, used human resources
management system software.
•
Collaborated with internal teams to
understand needs and develop effective
sourcing plans based on budget
constraints.
•
Monitored progress of each open
position throughout the recruitment
cycle.
•
Reviewed resumes and other
application materials to identify
potential candidates.
•
Coordinated onboarding activities for
new hires, including orientation
sessions.
•
Created detailed job descriptions by
researching roles, responsibilities,
qualifications and skills needed for
positions.
•
Maintained accurate records of all
recruitment activities, including job
descriptions, interview notes, offers
accepted and declined.
•
Maintained current knowledge of Equal
Employment Opportunity (EEO) and
affirmative action guidelines and laws,
such as Americans with Disabilities Act
(ADA).
•
Qualified job applicants and referred
them to managers, making hiring
recommendations when appropriate.
•
Created job postings, managed
applicant tracking system, conducted
phone screens and interviews.
•
Conducted reference checks to ensure
candidate qualifications were verified.
•
Contacted job applicants to inform of
application status.
•
Met with hiring managers to discuss
requirements and specifications for
candidates.
•
Coordinated with managers to set up
interviews with prospective employees.
•
Organized webinars, workshops and
other events to promote company's
recruitment objectives.
•
Interpreted and explained human
resources policies, procedures, laws,
standards, and regulations.
•
Participated in ongoing training to
enhance own job skills and knowledge.
•
STORE PARTNER (MANAGER)
Friedman's Jewelers, Laurel, MD
Apr 1999 - Feb 2000
Coached and motivated team, driving
sales and delivering exceptional
customer service.
•
Collaborated with staff to develop and
carry out processes, resulting in
improved performance.
•
Implemented and developed
operational standards, policies and
procedures.
•
Minimized staff turnover through
appropriate selection, orientation and
training.
•
Directed staff development initiatives to
enhance employee performance,
emphasizing a commitment to
professional growth.
•
Developed existing team into high
productivity, results-oriented unit
through creative initiatives.
•
Conducted quality, timely performance
feedback and performance appraisals.
•
Maintained frequent interaction with
senior management to measure goal
achievement and determine areas of
improvement.
•
Counseled and disciplined employees,
driving performance improvement.
•
Fostered positive relationships with
clients through proactive
communication tactics.
•
Managed daily operations including
scheduling and budgeting, exhibiting
excellent multitasking capabilities.
•
Developed and implemented
appropriate plans to resolve
unfavorable trends and enhance sales.
•
Successfully completed complex
projects on time while maintaining high-
quality standards, showcasing strong
project management abilities.
•
Liaised regularly with upper
management to ensure alignment of
goals and objectives.
•
Mentored and trained new employees
on company policies and procedures.
•
Delegated tasks, freeing up time to
focus on higher-value activities.
•
Created weekly schedules based on
predicted staffing needs, budgets and
employee requests.
•
Reviewed monthly financial results with
partners to identify opportunities to
improve profitability.
•
Maintained accurate records of financial
transactions while adhering to all
accounting regulations, reflecting
attention to detail.
•
Created innovative strategies for
increasing customer satisfaction and
loyalty, highlighting an ability to think
outside the box.
•
Oversaw personnel to maintain
adequate staffing and minimize
overtime.
•
Coordinated with vendors to ensure
timely delivery of goods and services,
illustrating adept negotiation skills.
•
Monitored sales activities and identified
opportunities for improvement,
displaying keen analytical skills.
•
Participated in ongoing training to
enhance own job skills and knowledge.
•
Brought store to the forefront of the
region making it a model store for
others to follow suit in marketing and
merchandising strategies
•
Conducted credit report review and
approved and denied credit accounts.
•
Followed up personally with customers
to extend an invitation to promotional
sales events or an extension of credit
within the organization to encourage
loyalty and demonstrate superior
customer service while building rapport.
•
Effectively managed collection accounts,
accompanying paperwork, mailings,
reports, and customer follow-ups.
•
skills
• Records Management Systems • Mail Management
• Document Retrieval • PC Proficiency
• Employee Training • Business Correspondence
• Office Management • Records Preparation
• Records Management • Customer and Client Relations
• Self Starter • Time Management
• Calendar Management • Correspondence Writing
• Travel Planning • Schedule Management
• Prioritization • Coordination
• Proofreading • Filing
VINCENT BURKE PATRICIA CROWLEY
references
Administration For Community Living, U.S. Department Of Health And Human - Friend
vbfrombuffalo@gmail.com
Business Proprietor, Grace House Recovery Services - Friend, Mentor
**************************@*****.***
DANI BENITA
Dental Assistant, Confident Smiles Dentistry Llc -
Coworker/friend
**********@******.***
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