Customer Experience Service

J Johnathan Murray

+1-419-***-**** ******************@*****.*** Montgomery, AL 36111

SKILLS

• Project Requirements

Registration

Requirements

•

• Stockroom Organization

• Critical Thinking

• Parking Lot Safety

• Customer Experience

• Monthly Inventory

• Reading Comprehension

• Complex Problem-Solving

Maintaining Clean Work

Areas

•

• Product Selection

• Special Assignments

• Photo Documentation

• Pickups and Deliveries

• Materials Movement

• Delivery Inspections

High-Volume

Environments

•

Standard Operating

Procedures

•

Understanding

Communications

Strategies

•

• Safety Inspections

• Attentive Service

• Customer Satisfaction

• Efficient Service

• Production Lines

• Service Quality

• Guest Services

• Company Standards

• Service Delivery

• Customer Engagement

Customer Service and

Assistance

•

• Project Deadlines

Safety Policies and

Procedures

•

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. WORK HISTORY

July 2022 - May 2024

Lot Coordinator, Seamon Wrecker Service

August 2021 - July 2022

Unloader, UPS

May 2018 - July 2019

General Warehouse Worker, Petrey Wholesale

• Kept facilities clean, neat and organized to give areas professional and fresh appeal

• Responded to customer requests efficiently and with knowledgeable assistance

• Moved cars around lot to increase space efficiency

• Parked and retrieved cars according to customer needs

• Removed safety hazards, soiled items and trash from customer areas

• Escorted drivers to vehicles and helped load or carry large items

• Reviewed driver IDs before allowing entrance parking area or drive vehicles.

• Handled packages with care while transporting from truck to loading dock

• Unloaded packages with care and placed in proper staging area

• Loaded packages onto pallets and into staging areas as directed

• Operated pallet jacks and forklifts to aid in safe transport of heavy items

• Assisted other team members in navigating large loads

• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments

• Promoted workplace safety by reporting or mitigating hazards for heavy equipment use

• Installed protective devices to prevent shifting or damage to items being transferred Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed

•

Used handheld scanners to efficiently track and maneuver freight throughout distribution network

•

• Operated equipment while observing standard safety procedures. Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked

•

• Prepared orders for shipment by systematically picking, packing and labeling merchandise

• Received and processed warehouse orders using handheld scanner Quickly prepared orders for delivery by picking from shelves, packing in boxes and attaching shipping labels

•

• Loaded and unloaded cargo for receiving, dispatching and staging of freight

• Performed inventory control, such as counting and stocking merchandise

• Operated forklift trucks and other vehicles to transport and stack warehouse goods Labeled and accurately moved customer orders to meet shipment timetables and minimize errors

•

• Analyzed products through various stages of production to evaluate quality. EDUCATION

July 2021

GED

Autauga County Family Support Center, Prattville, AL

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