Office Services Regional Manager
Resume:
Frank Fiora
Newfield, NJ *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Senior Office Services and Facilities regional manager Epiq Systems-Philadelphia, PA
February 2024 to Present
Managed the East Coast operations for one of the largest law enterprise accounts in the country. Responsible for hiring and firing, administrative duties for all sites, document processing and reproduction, and compliance and utilization of ECV2. Oversight of several departments in each location including office services, facilities, hospitality, reception, concierge, production, hospitality and food services with associated managers reporting up to me. Met regularly with office OA's for regular check ins, enhancements, updates, and concerns. Over 25 years’ experience in the legal field with a specialty focus in personnel management, operations and document production Production and Retail Manager
Bellia Print and Design-Woodbury, NJ
January 2020 to February 2024
Oversee all day to day operations of commercial print shop and retail operations. Managed all employees with hiring and firing responsibility. Responsible for keeping employees time, and payroll and submitting timely . Managed daily deliveries and driver coordinating delivery schedule daily. Delegated tasks daily, and assigned projects. Managed all communications with vendors, vendor contracts and negotiation as well as all supply requisitioning. Performed maintance and service on all digital printing equipment, bindery, and cutting machines.
Office Services Manager
The Reliable Companies
June 2019 to December 2019
Oversee all day to day operations of large mail room, and copy center for law firm in Philadelphia. Responsible for all of the firm's production needs, including: cd duplication, closing binder creation and conversion, all copying and oversize printing and mounting, as well as litigation support. Supervision, and development of all staff. Oversee all hospitality needs, pantry supplies, conference room setup and breakdown, as well as supervised reception. Responsible for weekly, monthly billing, and management reports. Handle all department billing. Service over four hundred clients and optimize customer satisfaction as well as elevate standards for all employees. Schedule employee shifts as well as hiring and firing responsibilities. Develop and interpret P & L statements. Hiring and firing responsibilities. Office Services Manager
Saul Ewing-Philadelphia, PA
September 2016 to March 2019
Oversee all day to day operations of large mail room, and copy center for law firm in Philadelphia. Responsible for all of the firm's production needs, including: cd duplication, closing binder creation and conversion, all copying and oversize printing and mounting, as well as litigation support. Supervision, and development of all staff. Responsible for weekly, monthly billing, and management reports. Handle all department billing. Service over four hundred clients and optimize customer satisfaction as well as elevate standards for all employees. Schedule employee shifts as well as hiring and firing responsibilities. Develop and interpret P & L statements. Hiring and firing responsibilities. Department Manager
Heffler Claims Group-Philadelphia, PA
October 2015 to May 2016
Department Manager for large accounting, and claims administration firm. Responsible for supervision, direction, and development of 16 - 25 employees. Handled all department billing, P&L, statistics, and implementation. Wrote SOP'S for department, and implemented multiple new policies to achieve higher revenue. Created daily, weekly, and monthly management and statistic reports. Reported directly to the senior partner, as well as attended and set up meetings on a regular basis with all vendors, employees, partners, and outside contractors. Oversee and approved all vendor, contractor, employee, and employment agency agreements and contracts. Handled all interviewing, as well as hiring and firing responsibilities for department.
Operations Manager
Innosource Business Solutions
March 2004 to October 2014
Responsible for maintaining production area, overseeing all jobs from start to QC, all supply requisitioning, maintained contact with all vendors and techs. Supervision of all employees and sales team, with them all reporting directly to me. Kept track of all time sheets, and employee hours. Creation of all invoices being sent to clients. Dealt with all clients on day to day basis. Office Services Manager
Zarwin Baum
February 1999 to February 2004
Responsible for all Court Filings, ordering of supplies, communications with vendors, supply requisitioning, distribution of faxes, mail and outgoing packages. Experience with Windows, Microsoft Word. Operation of all office equipment.
Mail Room Clerk
Courier and hand delivery service
White and Williams LLP-Philadelphia, PA
September 1996 to January 1999
Education
Associate in Culinary Arts
JNA Institute of Culinary Arts
September 2000 to June 2002
Waldron Mercy Academy
1987 to 1994
Skills
• Fluent in Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Publisher, Adobe and Lotus Applications.
Over 20 years' experience with all different makes, and models of copiers, Binding equipment, cutters, and large format printing.
• Scheduling
• Billing
• Accounts Payable
• Payroll
• Receptionist
• Data Entry
• Microsoft Excel
• Typing
• Office Management
• Microsoft Office
• Human Resources
• accounting
• Records management
• Courier
• Financial Report Writing
• Accounts Receivable
• Interviewing
• Supervising experience
• Payroll
• Records management
• Typing
• Office management
• Front desk
Assessments
Work style: Reliability — Completed
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Creating presentations with Microsoft PowerPoint — Proficient October 2024
Creating presentations using Microsoft PowerPoint's tools and features Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Outside sales — Proficient
November 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Office manager — Proficient
February 2020
Scheduling and budgeting
Full results: Proficient
Security guard skills — Proficient
January 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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