Customer Service Representative

HOLLY SCOTT

*****.*****@***.*** 267-***-**** Philadelphia, PA. 19126

Summary

Dedicated Customer Service Representative with extensive experience in the call center industry. Reliable team player with a positive attitude and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to the company success.

Skills

Professionalism

Customer Service

Time Management

Leadership

Effective communication

Critical Thinking

Experience

Environmental Services The Children’s Hospital of Philadelphia - Philadelphia, PA 09/2011 - Current

Perform a variety of cleaning tasks, under general direction by maintaining the hospital facilities in a clean, sanitary, orderly, and attractive environment for patients, visitors and employees.

Clean patient and non-patient units, restrooms, and common areas.

Accomplish hospitality duties, while following established policies and procedures.

Account Representative Monarch Recovery Management Inc. - Philadelphia, PA 10/2016 - 11/2022

Consult with customers to determine best methods to resolve service.

Evaluate the customer account information for delinquencies and other ongoing problems.

Receive and process payments, update accounts, and provide payment options.

Document conversations with customers to track requests, problems, and solutions.

Upheld privacy and security requirements established by collection agencies.

Accounts Receivable Specialist NCO Financial Systems Inc.- Horsham, PA 04/2011 - 09/2016

Responsible for high volume collections activities to achieve delinquency goals.

Work with customers in a consultative manner to help resolve account matters.

Commitment to great customer service, with the ability to prioritize and manage multiple responsibilities.

Ability to overcome objections and utilize strong negotiation skills to resolve customers accounts.

Customer Service Associate Lowe’s - Philadelphia, PA 04/2007 - 03/2011

Delivered excellent customer service by providing a friendly and professional shopping experience.

Helped with delivery services, answered incoming calls at the customer service desk, input and modified customers information.

Engaged with customers and provided guidance during checkout.

Maintained a clean and safe store, while staying goal oriented.

Education and Training

Kensington High School Philadelphia, PA 09/1997 - 06/2001

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