Human Resources Employee Relations
Resume:
Myree Francis
*************@*****.***
www.linkedin.com/in/myree-francis
Introduction
My core competencies include learning and development, performance management, and employee relations, which I have applied in the facilities services, insurance, energy, and healthcare industries. I've successfully led the implementation of a learning management system, managed a $500K training budget, managed an internship program and assisted with the development of a rotational program. I have also conducted employee investigations, facilitated SMART goal setting training, and conducted high potential criticality discussions. I am passionate about creating a culture of learning, engagement, and inclusion for all employees. I have over 15+ years of experience in human resources, with a SHRM-CP certification and a Master's Degree in Organizational Management.
Work Experience
Senior Human Resources Advisor (Special Projects Mgr.)
Texas Children's Hospital, Houston, TX
Jan 2023 – October 2024
Spearheaded key initiatives for CHRO and VP of HR to drive employee engagement and satisfaction. Working closely with executive leadership and HR teams, I led several key projects.
• Refreshed the Buddy Program to enhance the new hire experience while at the same time countering involuntary turnover to meet the industry standard.
• Implemented an employee wellbeing survey for 20,000 employees. First of its kind for Texas Children’s and the first engagement survey in general since 2017.
• Played a crucial role in supporting the opening of the Austin hospital by establishing engagement touchpoints for newly hired physicians.
Senior Human Resources Advisor
Weatherford, Houston, TX
Oct 2021 - Jan 2023
Worked as an integral part of the Corporate HR team within the Global HR function, in close collaboration with Executive Leadership, HR Leadership, Global and Geozone HRBPs driving HR initiatives for both the Sales/Marketing and Quality teams.
• Partnered with managers and employees to anticipate and support HR-related needs and serves as a consultant to management on HR-related issues.
• Responsible for a variety of HR duties such as HR generalist responsibilities, staffing support, employee relations/investigations, training and development, compensation, performance management, and organizational health/culture.
• Managed the built out of the new Quality function for Weatherford which includes strategic collaboration with Finance, IT, Operations and other key stakeholders.
• Strategically supported the redevelopment of the Sales Competencies and Training for Sales staff.
Senior Human Resources Business Partner/L&D Specialist
EDF Trading, Houston, Texas
Mar 2019 - Oct 2021
Responsible for the creation, implementation, and maintenance of the Learning & Development framework for the North Americas. Managing $500K training budget.
• Led the implementation project for the Learning Management System with ongoing system management.
• Partnered with vendors to incorporate relevant course offerings.
• Assisted with the development of the Rotational Program. Manages the Internship Program. Supports Finance & IT recruiting.
• Responsible for the implementation of SMART goals and objectives through the Performance Management process which includes assisting all levels of staff with balanced scorecards.
• Conducts Hi/Po Criticality discussions to assist with proactively developing contingency scenarios, identifying key talent and designing career paths.
• Provides support with payroll processing for the North Americas.
• Provides business partner/generalist support to F&A and IT groups, directly supporting the CFO and CIO.
• Ensures Legal Compliance in employment practices/policies through training and policy administration.
• Provided Employee Relations support to F&A and IT groups using current policy disciplinary actions, serving as final determinant of employee relations/ investigation issues.
• Conducts New Hire Orientations, revamping the process through cross team collaboration (adding IT/Helpdesk to Orientation) to enhance the employee experience.
• Based on KPIs actively identifying strategic solutions for the North Americas, to assist with retention and reducing turnover.
Senior Human Resources Generalist/Manager
Houston International Insurance Group (HIIG), Houston, Texas
Jan 2018 - Mar 2019
Responsible for providing strategic business partner support to executive leadership to meet operational needs while working closely with HR leadership to enforce and enhance policies and practices.
• Managed the full recruiting process from hiring plan/budgeting, dashboard analytics, resume reviews, interview coordination, candidate selection, offers, pre-hire, onboarding and orientation.
• Negotiated agency contracts and contract fees before creating a fully enforced MSA.
• Responsible for handling employee relations, training, performance management, leave management, benefit and compensation support and policy implementation.
• Supervisory responsibilities with the HR Coordinator role.
Senior Human Resources Business Partner
ABM Industries, Houston, Texas (13 years)
Apr 2016 - Jan 2018
Worked closely with three Regional Senior Vice Presidents across the United States (East, West and Central), providing support on key HR challenges and opportunities. Implementing strategically aligned solutions to best meet the business goals.
• Provided support to approximately 1,500 employees, on employee issues using current policy disciplinary actions, serving as final determinant of employee relations issues. Also, conducted New Hire Orientations, Exit Interviews and Leave of Absences. Processes layoffs and severance packages during reductions in force.
• Assisted Vice President of HR and HR Director during merger & acquisition (M&A) periods of growth, largest acquisition 150+ employees, with system integration, location visits, M&A specific "cheat sheets" for frequently asked questions (FAQs) and leadership meetings. Addressed employee concerns, one on one onboarding process, benefit and compensation set up, and cultural integration. During the initial welcome meeting, facilitates the HR presentation.
• Supported all internal customer questions, during and after onboarding and conducts weekly calls with Human Resources, Operations staff of the newly acquired company, Benefits, Payroll/Accounting to discuss integration progress to completion. Calls would continue for the first year of the acquisition.
• Designed and implemented new hire booklets, specified benefits booklets, offer letters, executive agreements for senior level management.
• Reconciled a team that was experiencing employee morale issues. Interviewed team members and leadership; created team building exercises and lunch and learn training.
HR Generalist/Business Partner
ABM Industries, Houston, Texas
Jan 2013 - Mar 2016
Created reports for senior management, benefit vendors, Internal Audit and Compliance. Reports included headcount, benefit enrollment/changes/ terminations, new hire and termination reports in Excel. New hire reports were uploaded to the Attorney General's website. Work Opportunity Tax Credit (WOTC) reports generated via the HRIS system and uploaded via electronic file to external accounting firm. Benefit reports submitted via electronic file directly to vendors. Annually prepared EEO and VETS reports.
• Implemented the "People.Process.Power" bi-weekly call to bridge HR/Operations gap at 25 locations for 1,100 employees. Created a new hire booklet and customized it for all mergers.
• Developed a Climate Assessment template to aid with analyzing behavioral and performance challenges at challenged work locations.
• Worked closely with payroll and HR Coordinator to ensure data integrity of all transactional entries.
• Supported the Benefit Center during the open enrollment periods distributing and collecting forms
• Offered guidance to managers on Performance Management challenges including corrective action, suspensions, performance appraisals.
• Facilitated and supported all aspects of pre-hire and onboarding process, from background and drug test review and approval, new hire paperwork coordination, to system entry.
HR Coordinator
ABM Industries, Houston, Texas
Jan 2010 - Jan 2013
HR Assistant
The Linc Group, Houston, Texas
Mar 2005 - Jan 2010
Education
Ashford University
Master of Arts, Organizational Management
Ashford University
Bachelor of Arts, Human Resource Management
Certification
SHRM Certified Professional
Skills
Employee Relations, Leadership Development, Learning and Development, Performance Management, Hiring & Onboarding, Terminations, Learning Management System, 401K Administration, Corrective Action, Benefits, HRIS, EEO, ADP, Payroll, Data Integrity, Payroll Processing, M&A, Compensation, Team Building, Project Management, Recruiting, Budget Review, JDE, Data Entry, Terminations, Peoplesoft, Oracle, Salesforce
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