Customer Service Data Entry

SKILLS

Bilingual

Leadership

Organizational

Communication

Management

HR

Safety

Training

Data Entry

Problem Solving

KPI Development

Dispatching

Customer Service

Performance Monitoring

EMPLOYMENT HISTORY

JUN 2020 - MAR 2024

HR/Safety supervisor, CWD Community waste disposal, Dallas JUN 2020 - MAR 2024

Customer service Supervisor, CWD Community waste disposal, Dallas JUN 2020 - MAR 2024

Dispatch, CWD Community waste disposal, Dallas

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469-***-**** NATALIE FRANCO

PROFESSIONAL SUMMARY

Manager with 8+ years of expertise in HR, safety, and customer service supervision. Demonstrates strong leadership, organizational, and communication skills, effectively managing teams and enhancing operational efficiency. Proven ability to develop and implement comprehensive safety programs, oversee disciplinary actions, and maintain compliance with regulations.

Kept employee records up to date by processing employee status changes, terminations, wage increases, and new hires in a timely fashion. Processes employee disciplinary actions forms

Assist in hiring process by coordinating job postings, reviewing resumes, and performing telephone interviews

Processes all background checks, drug tests, and references. Prepared new-hire paperwork orientation/onboarding process; enter employee information and changes in Paylocity

Assist employees in answering general benefit and payroll questions. Develop, create, implements and maintains Health, Safety and Environmental programs/policies/procedures.

Provides general and specialized training including required OSHA, DOT, TCEQ. Conducts monthly safety meetings.

Monitors company worker’s compensation program.

Oversees disciplinary actions, and employee files. Oversees all company driver qualification files and company drug/alcohol program. Performs facility inspections and conduct safety audits. Investigates MVAs, claims, and injuries for the company. Supervised and assessed CSR activities, providing regular performance feedback. Strategized and monitored daily customer service operations, enhancing efficiency. Assisted CSR staff with customer service and company policies, ensuring compliance. Managed call queues to maintain service quality, reducing dropped calls and wait times. Investigated and resolved customer grievances, improving satisfaction rates. Developed KPIs and identified areas for improvement, driving operational efficiencies. Handled all escalated calls

Train new staff

Lead monthly meetings

Coordinate daily communication with drivers, service reps, and route supervisors via calls, texts, and emails.

Dispatch residential work orders, resolve issues, and ensure timely completion. Input payroll data accurately, maintaining up-to-date records. Organize and complete morning updates and end-of-day assignments efficiently. Train new hires and team members on guidelines and online systems like Road Warrior, 3rd Eye, and GPS.

AUG 2019 - JUN 2020

Loan specialist, Cliffs check cashing, Dallas, TX MAR 2016 - AUG 2019

Manager, Ace cash express, Dallas Tx

EDUCATION

GED, W T White High School, 4505 Ridge side Dr Dallas Tx 75244 Managed payday loan processing and customer service, ensuring timely and accurate transactions.

Led collection department, improving recovery rates through effective communication and strategies.

Conducted friendly reminder calls, enhancing customer relationships and reducing delinquencies.

Scheduled appointments and supervised store operations, maintaining high standards of service.

Opened and closed store, ensuring security and operational efficiency. Managed payday and title loan operations, improving loan approval rates and customer satisfaction.

Led collection efforts, reducing overdue accounts through effective communication and follow-ups.

Oversaw cash handling and MoneyGram services, ensuring accuracy and compliance with regulations.

Supervised store operations, including opening/closing procedures and staff scheduling. Provided bilingual customer service, enhancing client experience and expanding customer base

Trained all new staff

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